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"10 loyal and recurring customers are worth more than 100 one time customers"I didn't care a damn about the above statement, till the start of 2016. Then started my journey@Whatfix of how single minded focus on customers can be your biggest differentiator in a new category SaaS. Fast- forward 6 years later, I became a fan of the above statement. For every $100 customer gave last year, we were making $140. That's 40% growth without any acquisition cost. Icing on the cake - great customer success stories, case study and testimonials ; marketing & sales teams love it. AppEQ is a product which helps in driving siloed teams across organisations to align through data and uncover account’s moment of opportunitiesGiving quick access to account data and insights is key to building a culture of account growth.
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FounderAppeq Inc.Bengaluru, Ka, In -
Co-FounderAppeq.Ai May 2022 - PresentLewes, Delaware, UsIn-the-moment in-app customer insights and nudges on your existing operational applications such as CRM, CSP, Helpdesk ,Inbox and more.Drive seamless revenue retention and expansion. -
Vice President Of Customer SuccessWhatfix Jan 2020 - May 2022San Jose, Ca, UsOverall responsible for driving business growth through customers at Whatfix - a new category software company. Deployed best in class Customer Success practices & methodology. Key focus on maintaining & growing existing business through relentless focus on value creation delivered through delightful customer experience by building long lasting customer relationship, right consultation at each customer life cycle stages and best in class product support. Designed on Customer First approach and thought process that - "10 loyal and recurring customers are worth more than 100 one time customers"Objective is focused on driving terrific growth for Whatfix and key result achieving best in class (SaaS) NRR and GRR in particular and leading figure for DAP category. -
Senior Director Of Customer SuccessWhatfix Aug 2016 - Jan 2020San Jose, Ca, UsBuilding an exciting & innovative team to revolutionise the way self service features are delivered on web applications. With Whatfix, online help is more interactive, fun and easy! All these with zero coding / one line integration effort.In my current role, my focus is to build & drive successful journey of Whatfix for customers & partners through effortless on-boarding experience & continuous value driven engagement to drive company's revenues through renewals , upgrades & expansions & professional services. - -
Co-Founder & CeoVbooky.Com , Fyno Software Solutions Pvt. Ltd Mar 2014 - Sep 2016Web & mobile app based product - VCloudsites - a SAAS platform to quickly enable local salon & spa businesses to be competitive online & offline & VBOOKY.COM - a online marketplace for beauty & wellness industry focused towards India marketProduct Development, Strategy, Business Development, Sales & Marketing - Multiple Hats wherever it demands!
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Project Manager (Product Development Manager)Huawei Technologies Mar 2009 - Mar 2014Shenzhen, Guangdong, Cn- Product development management, Development Manager, Technical Leadership, People management, Design & Development of telecom Business Intelligence product & solutions with a team of about 20 - 25 team members.- Agile, SCRUM, FDD.- Java, SQL, JUnit, Spring IOC, Maven, Ibatis, Oracle & GWT. -
Project Manager - Finacle / EdgeverveInfosys Technologies Ltd Oct 2007 - Mar 2009Bangalore, Karnataka, In- Product architecture & framework development. - Individual contributor during conceptualization , design & development.- Product roadmap [technical] defining team member.- Project planning & estimation.- Mentoring & Consultation to product development team. -
Module LeadInfosys Technologies Ltd Aug 2004 - Sep 2007Bangalore, Karnataka, In- Provide team leadership, motivation, mentoring & monitoring.- Product Architect for framework development [ java, j2ee], process definition, standard & guideline consultant for product release development team.- Lead in Finacle eBanking product development in Java, J2EE, MSSQL.- Product Consultant for outsourcing product development to internal vendor.- Lead in Finacle eBanking deployment and implementation at client site.- Subject Matter Expert (SME) , Finacle eBanking -
Software EngineerInfosys Technologies Ltd Sep 2002 - Jul 2004Bangalore, Karnataka, In- Joined Finacle [www.finacle.com] as a product development engineer.- In Support Team for Finacle eBanking [C, Pro C, Java, Jsp, Oracle Database, SQL Server on Unix & Windows 2000 ].- Part of Finacle eBanking implementation & deployment team at client location. -
Software Engineer TraineeInfosys Technologies Ltd Jun 2002 - Aug 2002Bangalore, Karnataka, In- Joined fresh from college [ RV College of Engineering]- Trained in Open Systems which include - C , Java, SQL, VB 6.0 , RDBMS, Oracle 8 , Unix
Manoranjan Ingudam Skills
Manoranjan Ingudam Education Details
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Rv College Of EngineeringComputer Science -
Delhi Public School, Mathura RoadHigh School [ X+2] -
St. Joseph'S School, Imphal .Manipuri
Frequently Asked Questions about Manoranjan Ingudam
What company does Manoranjan Ingudam work for?
Manoranjan Ingudam works for Appeq Inc.
What is Manoranjan Ingudam's role at the current company?
Manoranjan Ingudam's current role is Founder.
What is Manoranjan Ingudam's email address?
Manoranjan Ingudam's email address is in****@****ail.com
What is Manoranjan Ingudam's direct phone number?
Manoranjan Ingudam's direct phone number is (800) 459*****
What schools did Manoranjan Ingudam attend?
Manoranjan Ingudam attended Rv College Of Engineering, Delhi Public School, Mathura Road, St. Joseph's School, Imphal ..
What skills is Manoranjan Ingudam known for?
Manoranjan Ingudam has skills like Agile Methodologies, Java Enterprise Edition, Sql, Scrum, Software Project Management, Java, Software Development, Oracle, Unix, Management, Jsp, Sdlc.
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