Verónica Ortega work email
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Verónica Ortega personal email
Ejecutiva Senior con más de 20 años de experiencia liderando equipos gerenciales y transformando operaciones estratégicas en Tecnología, Data Analytics, Forecasting, Project Management, y Operaciones de Customer Care y Ventas. Experta en Aseguramiento de Calidad, Customer Experience y Optimización de Procesos, con un enfoque centrado en la mejora continua y la excelencia operativa.Me especializo en desarrollar estrategias innovadoras y orientadas a resultados, combinando mi habilidad para liderar equipos de alto desempeño con una sólida capacidad de negociación y toma de decisiones en entornos complejos y dinámicos. Mi trayectoria incluye el diseño e implementación de proyectos transformadores que han impulsado la eficiencia, incrementado la satisfacción del cliente y mejorado métricas clave como NPS y retención.Apasionada por generar impacto tangible a través de la innovación, la optimización de procesos y la creación de culturas organizacionales orientadas al cliente
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Senior Delivery ManagerSidomArgentina -
CooEmblue Apr 2023 - PresentCiudad Autónoma De Buenos Aires, Buenos Aires, Ar -
Regional Customer Services ManagerEmblue Apr 2021 - Apr 2023Ciudad Autónoma De Buenos Aires, Buenos Aires, Ar
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Senior Project ManagerBanco De Córdoba Oct 2020 - Mar 2021Córdoba, Córdoba, ArA cargo del proyecto de Data Governance -
Head Of Innovation And TechnologyWow! Customer Experience Aug 2020 - Oct 2020Buenos Aires, Caba, ArMejora continua de procesos y liderazgo del área de IT y Data Management. -
Senior Manager Of Customer Care And Sales OperationsTelecom Argentina Nov 2017 - Aug 2019Comuna 1, Ciudad Autónoma De Buenos Aires, ArDeveloping and assuring the strategy implementation of different managements: Quality management, Improvement and Customer experience management, Training and Scripting, IT projects (Technological strategic Cross Area projects, Self-management projects and Assistance Platforms) and Workforce Management, aiming at guaranteeing the fulfillment of the performance and efficiency objectives expected by Grupo Telecom. Managements in charge: 6 – Indirect collaborators: 500 -
Quality Ad Improvement Management ManagerTelecom Argentina Jan 2017 - Nov 2017Comuna 1, Ciudad Autónoma De Buenos Aires, ArDesign of the quality strategy aimed at improving the customer experience, implementation and follow up of the approach and models of constructive relationships with the clients to contribute to reach levels of excellence, thus, increasing the causes of product and service offers that the company commercializes.Direction of the implementation of opportunities of improvement to the management of Contact Centers and Sales venues (own and third parties) and Management support areas, under the COPC methodology, aiming at contributing to fulfill the performance and efficiency objectives expected within the framework of the model of the selected management.Managements in charge: 2 – Indirect collaborators: 150
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Sale And Pos-Sale Channels Operations ManagerTelecom Personal Argentina Jan 2007 - Jan 2017Puerto Madero, Ciudad Autónoma De Buenos Aires, ArDefining, implementing and monitoring the contracting strategy that regulates the contact centers management in order to guarantee the expected performance objectives, ensuring complience with current legal regulations and the allocated budget.Managing the relationship with selected suppliers for the execution of the contact center services by monitoring and controlling their performance.Direction of the Workforce Management process: forecasting, planning and programming of telephone and non-telephone contacts of all the services provided by the Contact Centers (own and outsourced).Direct collaborators: 20 -
Data Mining Project ManagerTelecom Personal Argentina Jan 2005 - Jan 2007Puerto Madero, Ciudad Autónoma De Buenos Aires, ArGiving support to the direction by providing necessary, precise and relevant information so as to make strategic and adequate operational decisions based on data analysis. Generation of predictable models of transaction traffic.Analysis of the customer’s behavior, identification of key variables and relevant patternsDirect collaborators: 6
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It Manager - Software DevelopmentTelecom Personal Argentina Aug 1999 - May 2005Puerto Madero, Ciudad Autónoma De Buenos Aires, ArManager in charge of the maintenance area and development of Telecom Personal CRM systemsResponsible for the process of system acquisition, development of bid specifications to select software tools and bid specifications to select their implementers. Assessment and selection of software tools and providers in charge of implementing them. Conduction of start up of systems and IT programs. Intervention on the definition and technical control of the tasks developed by system providers and internal team of the department. Time and resource assessment needed for each project being developed. Detecting deviations in the project development and being able to find a solution. Direct collaborators: 20 – Indirect Collaborators: 40
Verónica Ortega Skills
Verónica Ortega Education Details
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Universidad Austral, Buenos AiresData Mining And Data Science -
Universidad Tecnológica NacionalExpert On Six Sigma Black Belt
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Universidad Austral, Buenos AiresDiploma Course On Process Management With It
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Universidad Nacional De CórdobaStatistics
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Universidad Católica De CórdobaIngeniería De Sistemas
Frequently Asked Questions about Verónica Ortega
What company does Verónica Ortega work for?
Verónica Ortega works for Sidom
What is Verónica Ortega's role at the current company?
Verónica Ortega's current role is Senior Delivery Manager.
What is Verónica Ortega's email address?
Verónica Ortega's email address is ve****@****.com.ar
What schools did Verónica Ortega attend?
Verónica Ortega attended Universidad Austral, Buenos Aires, Universidad Tecnológica Nacional, Universidad Austral, Buenos Aires, Universidad Nacional De Córdoba, Universidad Católica De Córdoba.
What are some of Verónica Ortega's interests?
Verónica Ortega has interest in Economic Empowerment, Education, Environment, Science And Technology, Arts And Culture.
What skills is Verónica Ortega known for?
Verónica Ortega has skills like Inteligencia Empresarial, Copc, Centros De Contacto, Liderazgo De Equipos, Estrategia Empresarial, Telecomunicaciones, Centro De Llamadas, Outsourcing, Italiano.
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