Who is Verónica Ortega? Overview
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Quick answer
Verónica Ortega is listed as Senior Delivery Manager at SIDOM, based in Argentina. AeroLeads shows a work email signal at personal.com.ar and a matched LinkedIn profile for Verónica Ortega.
Verónica Ortega previously worked as COO at Emblue and Regional Customer Services Manager at Emblue. Verónica Ortega holds Data Science Magister, Data Mining And Data Science from Universidad Austral, Buenos Aires.
Company email context
Email format at SIDOM
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vortega@personal.com.ar
76% confidence
AeroLeads found 1 current-domain work email signal for Verónica Ortega. Compare company email patterns before reaching out.
Profile bio
About Verónica Ortega
Ejecutiva Senior con más de 20 años de experiencia liderando equipos gerenciales y transformando operaciones estratégicas en Tecnología, Data Analytics, Forecasting, Project Management, y Operaciones de Customer Care y Ventas. Experta en Aseguramiento de Calidad, Customer Experience y Optimización de Procesos, con un enfoque centrado en la mejora continua y la excelencia operativa.Me especializo en desarrollar estrategias innovadoras y orientadas a resultados, combinando mi habilidad para liderar equipos de alto desempeño con una sólida capacidad de negociación y toma de decisiones en entornos complejos y dinámicos. Mi trayectoria incluye el diseño e implementación de proyectos transformadores que han impulsado la eficiencia, incrementado la satisfacción del cliente y mejorado métricas clave como NPS y retención.Apasionada por generar impacto tangible a través de la innovación, la optimización de procesos y la creación de culturas organizacionales orientadas al cliente
Listed skills include Inteligencia Empresarial, Copc, Centros De Contacto, Liderazgo De Equipos, and 5 others.
Current workplace
Verónica Ortega's current company
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10 roles
Verónica Ortega work experience
A career timeline built from the work history available for this profile.
Coo
Current
Apr 2023 - Present
Regional Customer Services Manager
Apr 2021 - Apr 2023
Oct 2020 - Mar 2021
Head Of Innovation And Technology
Mejora continua de procesos y liderazgo del área de IT y Data Management.
Aug 2020 - Oct 2020
Senior Manager Of Customer Care And Sales Operations
Developing and assuring the strategy implementation of different managements: Quality management, Improvement and Customer experience management, Training and Scripting, IT projects (Technological strategic Cross Area projects, Self-management projects and Assistance Platforms) and Workforce Management, aiming at guaranteeing the fulfillment of the performance and efficiency objectives expected by Grupo Telecom. Managements in charge: 6 – Indirect collaborators: 500
Nov 2017 - Aug 2019
Quality Ad Improvement Management Manager
Design of the quality strategy aimed at improving the customer experience, implementation and follow up of the approach and models of constructive relationships with the clients to contribute to reach levels of excellence, thus, increasing the causes of product and service offers that the company commercializes.Direction of the implementation of opportunities of improvement to the management of Contact Centers and Sales venues (own and third parties) and Management support areas, under the COPC methodology, aiming at contributing to fulfill the performance and efficiency objectives expected within the framework of the model of the selected management.Managements in charge: 2 – Indirect collaborators: 150
Jan 2017 - Nov 2017
Sale And Pos-Sale Channels Operations Manager
Defining, implementing and monitoring the contracting strategy that regulates the contact centers management in order to guarantee the expected performance objectives, ensuring complience with current legal regulations and the allocated budget.Managing the relationship with selected suppliers for the execution of the contact center services by monitoring and controlling their performance.Direction of the Workforce Management process: forecasting, planning and programming of telephone and non-telephone contacts of all the services provided by the Contact Centers (own and outsourced).Direct collaborators: 20
Jan 2007 - Jan 2017
Data Mining Project Manager
Giving support to the direction by providing necessary, precise and relevant information so as to make strategic and adequate operational decisions based on data analysis. Generation of predictable models of transaction traffic.Analysis of the customer’s behavior, identification of key variables and relevant patternsDirect collaborators: 6
Jan 2005 - Jan 2007
It Manager - Software Development
Manager in charge of the maintenance area and development of Telecom Personal CRM systemsResponsible for the process of system acquisition, development of bid specifications to select software tools and bid specifications to select their implementers. Assessment and selection of software tools and providers in charge of implementing them. Conduction of start up of systems and IT programs. Intervention on the definition and technical control of the tasks developed by system providers and internal team of the department. Time and resource assessment needed for each project being developed. Detecting deviations in the project development and being able to find a solution. Direct collaborators: 20 – Indirect Collaborators: 40
Aug 1999 - May 2005
5 education records
Verónica Ortega education
Data Science Magister, Data Mining And Data Science
Universidad Austral, Buenos Aires
Expert On Six Sigma Black Belt
Universidad Tecnológica Nacional
Diploma Course On Process Management With It
Universidad Austral, Buenos Aires
Posgraduate On Applied Statistics To Research, Statistics
Universidad Nacional De Córdoba
Ingeniera De Sistemas, Ingeniería De Sistemas
Universidad Católica De Córdoba
FAQ
Frequently asked questions about Verónica Ortega
Quick answers generated from the profile data available on this page.
What company does Verónica Ortega work for?
Verónica Ortega works for SIDOM.
What is Verónica Ortega's role at SIDOM?
Verónica Ortega is listed as Senior Delivery Manager at SIDOM.
What is Verónica Ortega's email address?
AeroLeads has found 1 work email signal at @personal.com.ar for Verónica Ortega at SIDOM.
Where is Verónica Ortega based?
Verónica Ortega is based in Argentina while working with SIDOM.
What companies has Verónica Ortega worked for?
Verónica Ortega has worked for Sidom, Emblue, Banco De Córdoba, Wow! Customer Experience, and Telecom Argentina.
How can I contact Verónica Ortega?
You can use AeroLeads to view verified contact signals for Verónica Ortega at SIDOM, including work email, phone, and LinkedIn data when available.
What schools did Verónica Ortega attend?
Verónica Ortega holds Data Science Magister, Data Mining And Data Science from Universidad Austral, Buenos Aires.
What skills is Verónica Ortega known for?
Verónica Ortega is listed with skills including Inteligencia Empresarial, Copc, Centros De Contacto, Liderazgo De Equipos, Estrategia Empresarial, Telecomunicaciones, Centro De Llamadas, and Outsourcing.
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