• Interpreting intelligence data to evaluate trends and develop automated reports to support executive decision-making for business growth.• Developing Artificial Intelligence and Machine Learning models for clients to gain insights into trends for business decision-making.• Data Analysis using SQL, Python, R Programming Language, and Microsoft Power BI.• Perform Extraction, Transformation, and Loading of large datasets on databases using MySQL, Microsoft SQL Server, SQL, Python, and R.

• Led a team to develop a Mobile Device Management platform thereby making mobile device maintenance real-time, reducing downtime by 90%, and increasing customer satisfaction by 30%.• Identified, proposed, and implemented improvements that streamlined IT processes, enhancing productivity, and reducing operational waste by 40%.• Led the documentation of 150+ Information Technology Standards and Procedures.

• Implemented data-driven deep learning models to optimize the sales pipeline, resulting in a significant increase in quality leads and opportunities. • Introduced and executed predictive and lead-specific campaigns thereby boosting overall sales by 22% in 2010 and 25% in 2021 and 2022 using my analytical skills.• Championed process changes, guidelines, and best practices to relevant teams, fostering a collaborative and informed work environment.• Developed interactive 50+ dashboards using data visualization tools such as Power BI, Tableau, Looker, Zoho Analytics, and Excel using pivot tables, charts, COUNTIF, VLOOKUP, and Index Match resulting in user satisfaction rating.

Job Description:Experienced IT professional with a specialization in End-User Computing (EUC) support, adept network administration skills, and a successful history in application management. Demonstrated ability to provide top-tier technical support to end-users, optimize network infrastructure, and lead the transition into the Data Eco world, with a focus on Data Science and Data Analysis. Proficient in leveraging Active Directory for seamless user management and security.Responsibilities:1. End-User Support: - Deliver exceptional technical support, utilizing Active Directory for efficient user management and security. - Troubleshoot and resolve hardware and software issues promptly, ensuring uninterrupted end-user productivity.2. Network Management: - Oversee WAN and LAN networks, ensuring optimal performance, security, and reliability. - Utilize tools such as Cisco Network Assistant, Wireshark, and SolarWinds for comprehensive network administration.3. Application Support: - Act as a key liaison between end-users and application developers, resolving application-related issues and optimizing user interactions. - Utilize tools like Microsoft System Center Configuration Manager (SCCM) for streamlined application management.4. Data Science Transition: - Spearhead the transition into the Data Eco world, leveraging expertise in data science and analysis. - Collaborate on projects involving data science, utilizing tools such as Jupyter Notebooks and Apache Hadoop for efficient data processing.

Job Description:Experienced IT professional with a specialization in End-User Computing (EUC) support, adept network administration skills, and a successful history in application management. Demonstrated ability to provide top-tier technical support to end-users, optimize network infrastructure, and lead the transition into the Data Eco world, with a focus on Data Science and Data Analysis. Proficient in leveraging Active Directory for seamless user management and security.Responsibilities:1. End-User Support: - Deliver exceptional technical support, utilizing Active Directory for efficient user management and security. - Troubleshoot and resolve hardware and software issues promptly, ensuring uninterrupted end-user productivity.2. Network Management: - Oversee WAN and LAN networks, ensuring optimal performance, security, and reliability. - Utilize tools such as Cisco Network Assistant, Wireshark, and SolarWinds for comprehensive network administration.3. Application Support: - Act as a key liaison between end-users and application developers, resolving application-related issues and optimizing user interactions. - Utilize tools like Microsoft System Center Configuration Manager (SCCM) for streamlined application management.4. Data Science Transition: - Spearhead the transition into the Data Eco world, leveraging expertise in data science and analysis. - Collaborate on projects involving data science, utilizing tools such as Jupyter Notebooks and Apache Hadoop for efficient data processing.