Led the research team based on collecting and analysing business needs, analysing user expectations, and competitor strategies to optimise the Rank Eat application.Used tools such as audits, interviews and surveys to improve decision-making processes. Using Figma, Slack, Notion and Miro.Collaborated with cross-functional teams that include development and product to identify areas of improvement and implement solutions to transform user needs into creative and effective… Show more Led the research team based on collecting and analysing business needs, analysing user expectations, and competitor strategies to optimise the Rank Eat application.Used tools such as audits, interviews and surveys to improve decision-making processes. Using Figma, Slack, Notion and Miro.Collaborated with cross-functional teams that include development and product to identify areas of improvement and implement solutions to transform user needs into creative and effective solutions.Owned the design process, design independence to create and research. Show less

Responsible for developing projects from inception through production to final delivery within agreed timelines.Combined a culture of creative thinking, innovation and human centred design to generate new ideas and enable a data and insight driven design approach to design solutions.Implemented CX strategies to elevate customers into owners of their experience.Created sketches, wireframes, and lightweight prototypes to present to key stakeholders throughout the product development… Show more Responsible for developing projects from inception through production to final delivery within agreed timelines.Combined a culture of creative thinking, innovation and human centred design to generate new ideas and enable a data and insight driven design approach to design solutions.Implemented CX strategies to elevate customers into owners of their experience.Created sketches, wireframes, and lightweight prototypes to present to key stakeholders throughout the product development process.Worked in agile environments where fast paced workflows and multiple iterations on the product where key to make the right product decisions. Designed templates and map customer experiences to existing content types.Developed taxonomies & information architecture to aid findability and discoverability.Facilitated workshops through the whole design process with users and stakeholders to ensure correct design decisions and engagement. Show less

Creator of human centred design such as interviews and testing to ideate and design the Olistiko app.Gathered user behaviour data to inform about design recommendations and best approaches for implementation of design solutions.Influenced product direction through effective storytelling that conveyed a compelling UX.Provided design directions, proposed new customer journeys, created IA, wireframes.Delivered specifications that complied with existing design language including… Show more Creator of human centred design such as interviews and testing to ideate and design the Olistiko app.Gathered user behaviour data to inform about design recommendations and best approaches for implementation of design solutions.Influenced product direction through effective storytelling that conveyed a compelling UX.Provided design directions, proposed new customer journeys, created IA, wireframes.Delivered specifications that complied with existing design language including color palette usage, imagery, layout, and typography.Ideated and facilitate workshops and for various AB Tests to ensure the right solutions. Show less

Customer service lead responsible for end-to-end experience design across adult training program touch points, ensuring brand engagement success.Led Adult Training program, group tennis coaching, including Hot Shots.Successfully developed the junior training program.Coached private lessons.Developed the holiday tennis camps programs .Worked with management team to grow our programs.

Pro Tennis coach, competition team and Tildsley team, tournaments organiser and junior developer.• Responsible for the junior development program at the Queenwood junior school with the increase of +20 new players per term as per matching our goals per term.• Change the value of the tennis program by a 150% measured with surveys with clients.• Coach of the Queenwood Tildsley team with record in representation for the year.

Final cut and premiere pro video editor specialised in news and sports. Amer effects.• Video editor of sports content such as La vuelta a España , La Liga and Tv shows like Camera café, Aguila roja.• Weekend Spanish Liga LEB basketball compact highlights.• Edited the Badminton world cup in Madrid.

First camera operator and focus puller in advertisement production projects for corporate clients including campaigns for Nike, Kia, Wilson and McCain.Planned, shot, and edited high-quality video content for marketing, advertising and digital platforms. Worked with high speed cameras filming featured scenes for major special events.Managed multiple video projects simultaneously, ensuring timely completion and within budget.Edited and produced video content, including colour… Show more First camera operator and focus puller in advertisement production projects for corporate clients including campaigns for Nike, Kia, Wilson and McCain.Planned, shot, and edited high-quality video content for marketing, advertising and digital platforms. Worked with high speed cameras filming featured scenes for major special events.Managed multiple video projects simultaneously, ensuring timely completion and within budget.Edited and produced video content, including colour grading, audio mixing, and motion graphics. Show less