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Ihab N. Milad Email & Phone Number
Head Of Operations
at
Gulf CX
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Head Of Operations
Location
Amwaj Islands, Muharraq Governorate, Bahrain
Company size
Who is Ihab N. Milad? Overview
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Quick answer
Ihab N. Milad is listed as Head Of Operations at Gulf CX, a company with 5168 employees, based in Amwaj Islands, Muharraq Governorate, Bahrain. AeroLeads shows a matched LinkedIn profile for Ihab N. Milad.
Ihab N. Milad previously worked as Non Executive Board Member at Optimum Performance For Insurance Brokerage and Business Development Manager at Optimum Performance For Insurance Brokerage. Ihab N. Milad holds Bachelor Of Science - Bs, Computer Science from Modern Academy Maadi.
Company email context
Email format at Gulf CX
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Gulf CX
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Profile bio
About Ihab N. Milad
With over a decade of experience in customer relations, service delivery, and business process outsourcing (BPO), I am the Head of Operations at Gulf Customer Experience (Gulf CX), one of the leading BPO providers in the Middle East. I oversee two full sites of customer service operations in Bahrain and Saudi Eastern Province, managing the quality and efficiency of the experience processes, customer journeys, digitalization opportunities, cost structure, revenue streams, and P&L for 25 clients across various industries.My mission is to deliver exceptional customer experiences and create value for both clients and stakeholders, aligning the operations with the non-financial strategies and goals of the clients and the company. I have successfully led and implemented several initiatives to optimize the performance, quality, and efficiency of the operations, using Six Sigma, COPC, and CRM methodologies and tools. I have also developed and coached high-performing teams, fostered a culture of collaboration and innovation, and established strategic partnerships with key accounts and industry leaders. As a certified Lean Six Sigma Green Belt, a Strategic Focus for Managers graduate, and a COPC HPMT Certified Professional Manager with honors, I am always eager to learn new skills, expand my knowledge, and challenge myself.
Current workplace
Ihab N. Milad's current company
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Gulf Cx
12 roles
Ihab N. Milad work experience
A career timeline built from the work history available for this profile.
Head Of Operations
Current- Heading the operations at Gulf Customer Experience, one of the leading BPO companies in the region- Managing customer service operations for 25 clients in Bahrain and Saudi Eastern Providence with business revenue of Avg $5M per Annum- Ensure quality and efficiency of experience processes, customer journeys, digitalization opportunities, cost structure.
Jul 2021 - Present
Non Executive Board Member
Current
Apr 2021 - Present
Business Development Manager
Leading the transformation of the firm from LLC to Shareholding company owning the below responsibilities:- Create Presales team in a form of Telesales & Bulk Mails, to enhance prospect rate- Assess and transform the IT infrastructure by adding Voice, Non Voice channels with latest Omni channel solutions to facilitate the presales job.- Hire and Train.
Sep 2020 - Apr 2021
Country Head Of Operations
- Consulted on how to optimize collections across different channels: e-mails, chats, phone calls- Achieved 72% cost reduction and 71% revenue increase by improving collection amounts to reach revenue of Avg $2M with 45% GP.- Completed a six-week Sigma project that delivered results from the third week onwards- Helped the company grow by 234% and expand.
Apr 2021 - Jul 2021
Service Delivery Manager /Etisalat Uae Business Services
- Manage the planning, direction and coordination of the organization's operations- Ensure and improve the quality, efficiency and profitability of the operations through following the world wide industry best practices "COPC".- Communicate the operations deliverable output to the client and maintain a positive and satisfactory client relationship.
Mar 2018 - Sep 2020
Operations Account Manager /Etisalat Uae Business Services
Achieving Program KPIs with strategic actions execution to the staff, direct the Operations towards the organization vision and mission in addition to ensure company and client policies are implemented across staff, Managing cost efficient operations as outsourcing customer care vendor with high quality service provided to our client's customers.
Jul 2016 - Mar 2018
Operations Team Leader / Etisalat Uae Business Services
Sep 2014 - Jul 2016
Operations Team Leader / Etisalat Uae Home Services
Dec 2013 - Sep 2014
Technical Lead
The Company activity: I.T Consultancy, software solutions, web development.- Business and technical partner for the existing projects- Handle the financial aspects of dealing with the suppliers compared the projects approved budgets- Initiate meetings with the clients to understand their needs and expectations- Design, implement, and manage all the.
Mar 2010 - Apr 2012
It System Administrator
Mar 2010 - Apr 2012
It System Engineer (Trainee)
Aug 2009 - Oct 2009
1 education record
Ihab N. Milad education
FAQ
Frequently asked questions about Ihab N. Milad
Quick answers generated from the profile data available on this page.
What company does Ihab N. Milad work for?
Ihab N. Milad works for Gulf CX.
What is Ihab N. Milad's role at Gulf CX?
Ihab N. Milad is listed as Head Of Operations at Gulf CX.
Where is Ihab N. Milad based?
Ihab N. Milad is based in Amwaj Islands, Muharraq Governorate, Bahrain while working with Gulf CX.
What companies has Ihab N. Milad worked for?
Ihab N. Milad has worked for Gulf Cx, Optimum Performance For Insurance Brokerage, Creditors Management Solutions, Raya Cx, and Raya Contact Center.
How can I contact Ihab N. Milad?
You can use AeroLeads to view verified contact signals for Ihab N. Milad at Gulf CX, including work email, phone, and LinkedIn data when available.
What schools did Ihab N. Milad attend?
Ihab N. Milad holds Bachelor Of Science - Bs, Computer Science from Modern Academy Maadi.
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