With over a decade of experience in customer relations, service delivery, and business process outsourcing (BPO), I am the Head of Operations at Gulf Customer Experience (Gulf CX), one of the leading BPO providers in the Middle East. I oversee two full sites of customer service operations in Bahrain and Saudi Eastern Province, managing the quality and efficiency of the experience processes, customer journeys, digitalization opportunities, cost structure, revenue streams, and P&L for 25 clients across various industries.My mission is to deliver exceptional customer experiences and create value for both clients and stakeholders, aligning the operations with the non-financial strategies and goals of the clients and the company. I have successfully led and implemented several initiatives to optimize the performance, quality, and efficiency of the operations, using Six Sigma, COPC, and CRM methodologies and tools. I have also developed and coached high-performing teams, fostered a culture of collaboration and innovation, and established strategic partnerships with key accounts and industry leaders. As a certified Lean Six Sigma Green Belt, a Strategic Focus for Managers graduate, and a COPC HPMT Certified Professional Manager with honors, I am always eager to learn new skills, expand my knowledge, and challenge myself.