Inna Olshansky Email and Phone Number
Chief Administrative Officer (CAO) at
@
Klik Solutions – Managed IT, Cybersecurity, Data&Tech Solutions Partner | Baltim
Baltimore, MD, US
Inna Olshansky's Location
Baltimore, Maryland, United States, United States
Inna Olshansky's Contact Details
Inna Olshansky work email
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Inna Olshansky personal email
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Inna Olshansky phone numbers
About Inna Olshansky
As Chief Operating Officer with expertise in the Managed Service Provider (MSP) sector, I specialize in driving operational excellence and client satisfaction through strategic leadership and innovative solutions. I have a proven track record of optimizing service delivery, enhancing team performance, and implementing growth strategies that leverage cutting-edge technologies. I am passionate about fostering collaboration and adapting to industry changes to ensure our MSP remains a leader in delivering scalable, high-quality solutions to our clients.
Inna Olshansky's Current Company Details
Klik Solutions – Managed It, Cybersecurity, Data&Tech Solutions Partner | Baltim
View
Chief Administrative Officer (CAO)
Baltimore, MD, US
- Website:
- klik.solutions
- Employees:
- 68
Inna Olshansky Work Experience Details
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Chief Administrative Officer (Cao)Klik Solutions – Managed It, Cybersecurity, Data&Tech Solutions Partner | BaltimBaltimore, Md, Us
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Chief Operating OfficerKlik.Solutions Jun 2024 - PresentBaltimore, Md
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Director Of Business OperationsKlik.Solutions Nov 2021 - Jun 2024Baltimore, Md
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Cross-Functional Business Analyst/Compliance ManagerKlik.Solutions Sep 2021 - Nov 2021Baltimore, Maryland, United States
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Security Operations Center ManagerKlik.Solutions Jun 2021 - Sep 2021Baltimore, Maryland, United States
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Manager, Compliance And OperationsPeregrin Services Apr 2019 - Jun 2021Owings Mills, Md-Planning, implementing and maintaining compliance initiatives and programs. -Served as the subject matter expert to ensure corporate policies, procedures, initiatives, and daily operations follow industry standards and comply with contractual and legal obligations. -Managed all internal and external audit and assessment efforts. -Managed all onboarding efforts to ensure proper screening of candidates and proper orientations of new employees. -Facilitated and provided routine training to the company workforce and ensure company policies and procedures are effectively communicated and understood. -Managed all aspects and daily functions of Peregrin’s Human Resource tool. -Served as the subject matter expert for all HR-related requests and needs. -
Sr. Business AnalystRegent Education Aug 2016 - Sep 2018Frederick, MdThe following was a list of responsibilities/accomplishments as Sr. Business Analyst on a Product Development team:- Investigated and analyzed system enhancements and processes- Worked with Subject Matter Experts (SMEs) and business users to understand business needs in order to gather and document technical requirements - Facilitated requirements, design, and technical discussions and reviews- Triaged system issues, identified the cause of problems and worked with appropriate resources to correct them, as part of UAT and Prod support- Provided ongoing assistance to software developers and QA resources to resolve any ambiguities throughout the release cycle- Developed internal and customer-facing documentation, such as Technical Requirements, JIRA tickets, Product Specifications, User and Administrator Guides, and Release Notes.- Continuously involved in process improvement and company initiatives to improve productivity and customer satisfaction. -
Sr. Business Analyst At T. Rowe PriceVision Technology Services, A Division Of Bg Staffing, Inc. Jul 2015 - Jul 2016Owings Mills, MdThe position involved supporting Global Business Solutions and Technology (GBS&T) project team of T. Rowe Price and its business partners in conversion of mutual fund data to Bank of New York Melon (BNYM) Eagle platform.The following was a list of responsibilities/accomplishments as Sr. Business Analyst:-Elicit, clarify and translate business requirements into documentation and conceptual design from which application and solutions are developed.-Define business needs for new and enhanced products, services or optimized business processes- Coach and mentor other team members in business knowledge to assist in project delivery- Execute and manage all aspects and phases of testing initiatives, including test data setup, system and user acceptance testing.-Participate in the development of user documentation and manuals, training materials, and job aids. -
Business AnalystOptum/Qssi Mar 2014 - Jul 2015Columbia, MdThe position involved supporting Centers for Medicare & Medicaid (CMS) Exchange Operations Center (XOC) under the Affordable Care Act Marketplace Advisor (ACAMA) contract. The XOC is the focal point for Healthcare.gov monitoring operations, which includes collaborating with Marketplace stakeholders, States, and other agencies. The following was a list of responsibilities/accomplishments as XOC Business Analyst:-Functioned as liaison between the customer, multiple vendors and technical teams -Facilitated requirements gathering-Reviewed and fleshed out requirements with subject matter experts-Developed Standard Operating Procedures (SOPs) and other documentation as needed-Reviewed and analyzed existing processes and procedures for gaps and improvement opportunities-Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs-Possess business and technical knowledge of Marketplace and underlying systems-Provided daily support to XOC operations staff-XOC Communications SME and point of contact for GovDelivery-Analyzed business needs and provided new solutions, as well as process improvement-Proactively communicated and collaborated with stakeholders, vendors and partners to guide the Change Management process in XOC-Spearheaded tasks and projects as requested by XOC leadership and drove them to completion-Designed documentation and reporting solutions-Ensured the project process and reporting requirements are accurate and complete -
Sr. Analyst ItExelon/ Baltimore Gas And Electric Oct 2006 - Mar 2014Baltimore, Maryland AreaThe position involved providing maintenance and production support, testing and implementing web solutions and changes to solve business problems on the BGE IT Customer Systems support team. The following was a list of responsibilities/accomplishments as a BGE IT Customer Systems Support Analyst:-Facilitated requirements gathering, designed documentation and developed reporting solutions in support of business area requirements. Business areas included Credit and Collections, Billing, Call Center, Commercial Business Development, and Customer Communications-Functioned as liaison between all levels of business areas, vendors, and technical team-Served as a Subject Matter Expert (SME) for Customer Self-Serve (CSS), Electronic Bill Payment and Presentment (EBPP), Property Managers Online Services (PMOS), and Predictive Dialer-Effectively managed and completed multiple assignments which were delivered within time and budget constraints-Provided on-call and daily support of customer facing applications, as well as systems used by internal users-Served as a senior analyst on implantation of PMOS application and several phases of predictive dialer implementations-Completed legacy application conversion and remediation for the upgrade of customer information system-Prepared user manuals, operating procedures, and job aids as well as trained end users on system policies, procedures, and functionality-Served as HP Quality Center and SharePoint Site administrator for the customer support team-Developed and executed detailed test plans, as well as, coordinated integration and end-to-end system and integration testing -
Requirements And Validation AnalystLockheed Martin/Social Security Administration Jan 2003 - Sep 2006Woodlawn, Md- Development and implementation of the Disability Claims File Records Management System (CFRMS) with the purpose to implement a Social Security Administration (SSA) managed disposition of electronic disability claims file records media neutral schedule according to the SF 115 filed with the National Archives and Records Administration (NARA). The architecture consisted of Windows 2000 Server, Sun Solaris, OS390 Mainframe, Java/J2EE technologies, IBM’s Records Manager and Websphere Message Queues (WMQs).- Development and implementation of a pilot component for the SSA’s electronic disability (eDib) initiative. The component was the Document Management Architecture (DMA). DMA is a web-based architecture designed to capture, store, and retrieve unstructured and structured disability data. The architecture consists of Sun Solaris, OS390 Mainframe, Java/J2EE technologies, Websphere, IBM's Content Manager for storing images and DB2 for populating and storing meta-data. DMA is developed and implemented on the basis of an iterative approach. -
Network AdministratorLantek Information Systems, Inc. 2001 - 2003
Inna Olshansky Skills
Requirements Gathering
Software Documentation
Sharepoint
Business Analysis
Testing
Sdlc
Business Process
Requirements Analysis
Visio
Process Improvement
Change Management
Sql
Documentation
Microsoft Office
Analysis
Hp Quality Center
Test Planning
Business Process Improvement
Quality Center
User Acceptance Testing
End User Training
Microsoft Word
Microsoft Excel
Outlook
Functional Specifications
Software Development Life Cycle
Excel
Training Manuals
Requirement Specifications
Technical Documentation
Technical Support
Problem Solving
Word
Predictive Dialers
Customer Experience
Electronic Payments
Use Case Analysis
Functional Design
Functional Analysis
System Testing
Manual Testing
User Centered Design
End User Support
Requirements Specification
Functional Training
Jira
Confluence
Inna Olshansky Education Details
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Applied Molecular Biology -
Bilogical Sciences
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Owings Mills High SchoolHigh School -
7
Frequently Asked Questions about Inna Olshansky
What company does Inna Olshansky work for?
Inna Olshansky works for Klik Solutions – Managed It, Cybersecurity, Data&tech Solutions Partner | Baltim
What is Inna Olshansky's role at the current company?
Inna Olshansky's current role is Chief Administrative Officer (CAO).
What is Inna Olshansky's email address?
Inna Olshansky's email address is in****@****ion.com
What is Inna Olshansky's direct phone number?
Inna Olshansky's direct phone number is +144383*****
What schools did Inna Olshansky attend?
Inna Olshansky attended University Of Maryland Baltimore County, University Of Maryland Baltimore County, Owings Mills High School, 7.
What are some of Inna Olshansky's interests?
Inna Olshansky has interest in Children, Environment, Science And Technology, Animal Welfare, Health.
What skills is Inna Olshansky known for?
Inna Olshansky has skills like Requirements Gathering, Software Documentation, Sharepoint, Business Analysis, Testing, Sdlc, Business Process, Requirements Analysis, Visio, Process Improvement, Change Management, Sql.
Who are Inna Olshansky's colleagues?
Inna Olshansky's colleagues are Daniel Lilly-Wise, Alex Kach, Aleksander Krykun, Alexey Zhukov, Mykhailo Kashuba, Frank Welling, Zack Touil.
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