Account Manager
Responsibilities:• Act as a liaison between the Clients, Account Executives, Customer Success Managers and Support Representatives to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner• Making the client aware of other products and services that contributes to the client’s success.• Monitor the client’s budget, explaining costs, and negotiating new terms if necessary• Keep up on trends, changes, and competitor actions• Providing progress reports to clients and upper management• Work with Customer Success Team to maximize customer retention• Negotiate agreement renewals or contract increases