Inna Bodmer (Palamarchuk) Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Toronto, Ontario, Canada

• Led digital transformation and hardware implementation projects across 500+ stores, enhancing operational efficiency and customer experience through the integration of online order pickup stations and customized.
• Collaborated with IT and retail operations teams to develop and implement tech solutions that align with strategic business goals.
• Managed end-to-end project lifecycles from concept through delivery, ensuring timely and budget-compliant execution.

Ontario, Canada

• Led the design and deployment of e-commerce and omni-channel solutions, improving order completeness and customer satisfaction.
• Utilized analytics to drive decisions and improvements, ensuring solutions delivered were robust, scalable, and aligned with user needs and business objectives.
• Managed backlogs, clarified requirements, and made trade-offs with engineering teams in an Agile environment.
• Established, prioritized, and supervised implementation of product roadmap by multiple international stakeholders to drive operational efficiency and improve customer experience;
• Managed fulfillment tech roadmap for Online Grocery and General Merchandise with the focus on two portfolios; Order Completeness and Pickup Experience;
• Re-prioritized roadmap based on the changing market conditions to deliver best value;

Toronto, Ontario, Canada

• Managed key e-commerce projects including the rollout of new fulfillment capabilities (Curbside Pickup) and customer communication enhancements. Focused on integrating new technologies to streamline operations and.
• Engaged with multiple stakeholders to gather requirements and translate them into effective software solutions, ensuring strategic alignment and impact on retail operations.
• Developed, maintained and led the execution of product roadmaps with cross-funtional stakeholders to deliver frictionless pickup experience;
• Utilized system, competitive, and customer data to determine actionable insights for continuous improvement and for tracking the success of implemented features;
• Delivered enhancements spanning across all touchpoints along the customer journey from digital experience to the physical store pickup;
• Led feature discussions and alignment meetings with store owners (sponsors) to ensure best design and functionality from both customer and operational perspectives;

Toronto, Ontario, Canada

• Operated highly seasonal merchandising portfolio with >50% market share from financial analysis and vendor management to marketing and after-sales strategy.
• Financial Discipline: o Performed accurate financial analysis to support delivery of financial KPIs to plan;o Identified gaps to plan by utilizing increased use of data and analytics;
• Brand & Portfolio Management:o Managed seasonal portfolio with 90% private label penetration;o Generated new product development opportunities in support of driving Private Brands and eComm acceleration;o Managed.
• Project Management:o Managed full product cycle from product development and introduction to post-purchase service and discontinuation;o Determined specific category review scheduling needs, led cross-functional.
• KPIs: sales, profitability, cost, market share, on-time annual assortment reviews, product quality (returns and product reviews), forecasting accuracy, promotional performance, replenishment timeliness;

Toronto, Ontario, Canada

• Supported the delivery of category objectives and financial plans by executing accurate and timely cost and price changes;
• Analysed cost and price factors on a daily basis and presented findings to enable informed decision making;
• Handled vendor and dealer cost & price inquiries and actively engaged cross-functional teams to ensure timely resolution;
• Actively participated in social committees and led events with 100+ participants;
• KPIs: accuracy of cost and margin analysis, competitive price index, promotional pricing and flyer accuracy, on-time delivery of price changes and issue resolutions;

Toronto, Ontario, Canada

• Reorganized stages of vendor application that increased efficiency, decreased workload and reduced processing time by 15%;
• Generated effective recommendations on applications based on competition, pricing and in-line assortment data analysis;
• Led the FMA process on behalf of buying executives processing 37% more applications compared to previous year;
• KPIs: application processing times, accuracy of analysis and recommendations;

Mississauga, Ontario, Canada

• Learned insights of in-store operations, processes and challenges bringing more expertise to the corporate roles;
• Handled store operations and provided high-level customer service that resulted in increased customer satisfaction;
• KPIs: customer satisfaction, on-time task completion and issur resolutions

Toronto, Ontario, Canada

• Took ownership of Order Fulfilment Rate (OFR) improvement process by analysing data, supervising store calls and reporting to the manager that increased OFR by 12%;
• Administered aggregation of data and field photos to define winning in-store setups that were communicated to other stores;
• As a part of communications team, learned extensively about retail operations and different cross-functional corporate retail channels;
• Built effective weekly corporate communications distributed to 500+ stores;
• KPIs: on-time communication releases, issue resolutions, order fulfillment rate

Mississauga, Ontario, Canada

• Managed registrations, surveys, Facebook, The Wire, posters etc.
• Established and maintained communication with the international students and the public
• Worked on increasing awareness about SISA
• Was responsible for the promotion and advertisements of all the events and meetings
• Promoted the club in person, online, and via printed materials

Mississauga, Ontario, Canada

Master Of Business Administration - Mba, With Distinction

Advanced Diploma, Business Administration - Marketing, Gpa - 4.0

Activities and Societies: Sheridan International Student Association - Vice President of Public Relations; Member of Toastmasters Club