◊ UX designer of industry’s first integrated benchmarking and performance management tool that analyzes patient access and cost data. Received countless positive reviews from clients who were able to optimize their medical offices’ performance. ◊ Apply modern UX standards to overhaul the KnowledgeWeb platform that engages healthcare staff to share ideas and initiatives. Through newly designed easy to use interactive webinars, surveys, and articles, I increased visits to the module and interactions by clients. ◊ Develop new email templates that significantly improved customer engagement ◊ Work closely with product managers, engineers, clients, and stakeholders to insure the best product and designs are delivered to customers.

◊ Developed complex population health application, including interactive graphs, charts, and diagrams to assist hospitals to track patients, insurance compensation, leakage, and so on◊ Oversaw creation of new usability standards, while working with multiple teams to bring consistency throughout Optum’s applications◊ Continuously tested product, and worked with engineers and QA on improvements◊ Documented, created, and reviewed designs, suggest improvements and oversaw their implementation

◊ Designed responsive web and mobile applications for patients◊ Modernized and created new desktop interfaces for medical office staff◊ Developed personas, and conducted rapid user testing via usertesting.com and in person testing throughout the design process◊ Collaborated with multiple teams, product managers, and developers to bring consistency to Phreesia’s products and applications◊ Engaged with clients: medical staff and patients, to gather and record feedback that can be used to improve Phreesia’s products◊ Continuously tested, documented, and reviewed designs, suggested improvements and oversaw their implementation from beginning to end

◊ Led design efforts to create new modules and modernized existing ones in Partners’ electronic medical record system UI and Partners’ Patient Portal◊ Completed full design process including concept sketches, architecture development, research, design, prototype creation, functionality review, and testing ◊ Developed personas, conduct user testing through multiple stages of the process◊ Documented, reviewed, and edited of both design and functional specs◊ Worked closely with analysts, developers, patients, physicians and nurses to create the best, most user-friendly product possible◊ Participated in product testing with users and QA release cycles

◊ Created user interfaces for truck drivers and dispatchers to track goods and drivers across the country and world◊ Re-designed standards and interfaces for multiple on line tracking applications for such companies as Sysco, Wal*Mart, Kroger, and others◊ Wrote comprehensive guide on UI parameters for developers to follow◊ Completed research and user testing to create on-line applications and interfaces for tracking trucks, goods, and drivers