Knowledges: ITIL, COBIT, MOF.Markup languages: HTML, WIKI.Software: OTRS, JIRA, Kayako, Redmine, sites bases on MS Sharepoint, Microsoft Office (and MO Visio, Project), Open Office; Grafical software, CMS, ActiveDirectory, VMware Sphere, SCCM, Radmin, TeamViewer. Systems: Windows XP/7/8, Windows Server 2003/2008/2012. Networks: LAN, GSM.Skills:Writing presantation, manuals, reglaments, procedures. Structure incoming information. Development statement of work. Sociability, stress resistance. Working in team and alone. Ability to make decisions and responsible.Advanced teamleading.Good social skills. Management of internal and external staff.Active live position.
Center 2M Llc
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Director Of NocCenter 2M Llc Aug 2016 - PresentMoscowOrganisation of new support department in IoT and M2M telecom direction.
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OwnerYandeer May 2015 - PresentМосква, РоссияCross-country bicycle rental services. http://vk.com/yandeer
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Noc ManagerGlobal Telecom Llc Russia Jul 2014 - Aug 2016Москва, РоссияOrganisation of new department. Creating processes, writing reglaments and manuals. Interviewing of employees.Implementation monitoring system Zabbix, ticket system OTRS and information portal MediaWiki for department.
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It Support ManagerIntercomp Nov 2012 - Jul 2014Москва, РоссияOrganisation new department. Managment of department with 13 employees in 5 cities: Moscow, Ryazan, Almati, Nizhniy Novgorod, Kiev. Technical support of 6 offices: about 1000 PC, 100 servers. Interviewing and hiring of employees.Development of depatments processes: implementation ITIL IT Service Management, implementation "one window" for all company support, creating service portfolio. Implementation information portal with knowledge base. Preparing documentation for audit ISO 27000. Managment of reports, bills, agreements. Searching and working with providers.Project manager in 2 offices SCS network construction. -
Senior Technical Support SpecialistIntercomp Mar 2012 - Nov 2012Москва, РоссияManagment of team with 9 employees in 4 cities: Moscow, Ryazan, Almati, Kiev.Technical support of 5 offices: about 600 PC, 80 servers. Interviewing and hiring of employees.Development of depatments processes: writing processes for IT department, manuals for employees in company. Implementation of IT hardware managmet system. Technical support of emploeeys: PC, Windows XP/7/8, Windows Server 2012, finance and special software. Testing and implementation of software terminals (remote desktop). Postsale technical support of SAAS and FTP for private companyes.Postsale technical support of public sector: organisation PC, mobile Internet, SAAS, finance soft.
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Project Manager Of Web-SiteГк "Скаут" Sep 2011 - Mar 2012Санкт-Петербург, РоссияProject manager of web-sites of company. http://scout-gps.ru/ http://navitoring.ru/http://portal.scout-gps.ru Creating statement of work, creating and control of tasks for Development and PR departments, outsource companies. Management of reports. Working with 1C-Bitrix and another CMS-systems. Writing documentation, SEO-optimisation, working with Google Adwords and another contextual advertising, Web site promotion. -
Client Support ManagerГк "Скаут" Feb 2011 - Sep 2011Санкт-Петербург, РоссияClient support of products and special software of company. Development of depatments processes, writing manuals. Implemetation of ticket system.
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Lan System AdministratorOjsc "Megafon Retail" Jun 2010 - Feb 2011Санкт-Петербург, РоссияTechnical support of LAN, PC, retail store equipment in shops of company (about 150 shops on Northwestern part Russia). -
Telecommunications EngineerОао "Северо-Западный Телеком" Feb 2010 - Mar 2010Санкт-Петербург, РоссияTechnical support of clients in call-centre for products of company (Internet, ADSL, PON).
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Client Support SpecialistYandex.Money Aug 2007 - Nov 2009Санкт-Петербург, РоссияSupport of clients for products of company (www.money.yandex.ru), working in ticket system OTRS. Control and confirmation of payment. Monitoring services with special software and NAGIOS.Participation in development of department processes: writing reglaments and manuals. Training emploees, communication with other departments. -
Web Content ManagerОоо "Альтернатива Синицы" Mar 2007 - Jul 2007Санкт-Петербург, РоссияText writing for web-sites of company. Support of clients on web-sites and moderation information about products.
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Web Content ManagerEctaco, Inc. Dec 2006 - Feb 2007Санкт-Петербург, РоссияUploading texts to web-sites of company.
Inna Ostanovskaya Skills
Inna Ostanovskaya Education Details
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Компьютерный Анализ И Интерпретация Данных -
St. Petersburg State University Of Cinema And Television, Saint PetersburgFaculty Cinematographic And Photomaterials And Magnetic Media -
St. Petersburg State Technological Institute (Technical University)Faculty Of Science-Intensive Technologies
Frequently Asked Questions about Inna Ostanovskaya
What company does Inna Ostanovskaya work for?
Inna Ostanovskaya works for Center 2m Llc
What is Inna Ostanovskaya's role at the current company?
Inna Ostanovskaya's current role is Director.
What schools did Inna Ostanovskaya attend?
Inna Ostanovskaya attended Московский Государственный Технический Университет Им. Н.э. Баумана (Мгту), St. Petersburg State University Of Cinema And Television, Saint Petersburg, St. Petersburg State Technological Institute (Technical University).
What skills is Inna Ostanovskaya known for?
Inna Ostanovskaya has skills like It Service Management, Help Desk Support, Team Management, Windows, Microsoft Office, Management, Itil, Documentation, Cobit.
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