Inna Sidorenko Email & Phone Number

Canada

Oakville, Ontario, Canada

Oakville, Ontario, Canada

- Answering incoming customer calls regarding billing issues, product problems, service questions and general member concerns - Executing member wire transfers and online bill payment tracing (OLT) as per member’s request- Actively promoting, up-selling and cross-selling the Credit Union deposit and investment products including current accounts, term deposits, registered plans, merchant services and credit cards- Effectively using Customer Relationship Manager and Ovation to maintain member contact information, profiles, and documentation- Initiating requests for cheque books, member cards, stop payments, account information updates and member statement- Assisting members with using technology such as online banking questions and refund requests

Oakville, Ontario, Canada

- Processed financial transactions such as deposits, withdrawals, bill payments, buying/selling foreign cash, certifying cheques- Promptly, accurately and efficiently performed account maintenance, address changes, phone numbers, email addresses- Listened to members' needs to ensure their satisfaction and identifying sales opportunities, and, when appropriate, referred them to individuals who can meet their needs- Ensured that all activities are completed in a timely fashion and followed prescribed quality standards- Maintained balances and verified cash drawer denominations and totalled throughout the shift and at the end of shift- Maintained the security of transactions and operations followed policies, practices and standards

Mississauga, Ontario, Canada

- Provided exceptional customer service to every customer using 3C’s of Success: Connect, Consult, Close- Demonstrated excellent product knowledge and ensured all customer’s needs were met- Complied with cash handling guidelines- Assisted in maintaining visual presentation standards

Mississauga, Ontario, Canada

- Operated cash register by managing all customer sale transactions/returns- Maintained customer satisfaction by demonstrating excellent customer service skills and ensured all customers needs were met- Ensured company policies and procedures to process items being met- Worked collectively with team members to attain daily sales goals

Advanced Diploma, Business Administration (Co-Op)

Certificate, Academic Upgrading

Bachelor'S Degree, Social Studies