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Abuja, Federal Capital Territory, Nigeria

-Advanced productivity KPIs to achieve key business goals and objectives.-Developed systems to track and log work issues.-Led improvement initiatives to advance operational efficiencies and increase revenue.-Reviewed operations reports to understand numbers and trends.-Spearheaded department training to enhance employee performance and boost employee productivity.-Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.-Partnered with vendors and suppliers to effectively manage and budget.

Sokoto, Nigeria

- Provided Tier 1 IT support to non-technical internal users through desk side support services.- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.- Assisted with updating technical support best practices for use by team.Configured hardware and granted system permissions to new employees.- Monitored systems in operation and quickly troubleshot errors.- Promoted efficiency among departments with prompt resolution of system issues.- Explained security measures in simple terminology to help users understand malware and phishing threats.

Abuja

Postgraduate Degree, Computer Science, In View

Higher National Diploma, Computer Science

National Diploma (Nd), Computer Science

S.S.C.E