Innocent Ntwali Email & Phone Number

Moroni, Grande Comore, Comoros

Responsible for formulating and driving the Retail Business and Digital Banking strategy, sales, growth, profitability and relevant market share in collaboration with enabling functions of the bank. Leading efforts to optimize customer experience and leverage digital solutions to meet evolving market demands.Overseeing also the marketing and communication function, I am responsible of ensuring the bank differentiates itself in a competitive market, ultimately driving growth and customer loyalty thru’ building and maintaining relationships with customers and partners, enhancing brand awareness, and promoting financial products and services while managing customers’ expectations, inquiries and concerns.

HuzaX is a venture operating firm focused on emerging markets.

Kigali

Responsible for formulating and driving the Retail and Business Banking strategy and plans, sales, growth, profitability and relevant market share in collaboration with enabling functions of the bank. Retail and Business Banking comprises of the Branch Network, Card and Channels Business Delivery (mobile, internet banking and agency banking), MSME Banking, Agribusiness and Personal and Premium Banking.

Kigali

Responsible for the overall leadership, growth and profitability of Digital Banking Channels, Personal Banking and Branch Network, Business Banking including SME, Agribusiness and Mobigrow as well as Mortgage and Bancassurance.

Kigali

Responsible for the overall leadership, management, growth and profitability of the Alternative Channels Business covering Card Business both card issuing and acquiring, Internet and Mobile Banking, International Money Transfer Services and Agency Banking. Lead implementation of the e-channels initiatives in lines with the bank’s Digital Finance Service Strategy.

Kigali

Responsible for the overall leadership, management, growth and profitability of the Personal Banking Business and implementation of an efficient and effective operational, Risk Management, Customer Service and Sales culture in the Bank's Branch Network. Ensure effective migration of customers to electronic business channels (eBanking) and drive the international money transfer services.

Responsible for the overall leadership, Management, Growth and Profitability of the Branch Business and Implementation of an Efficient and Effective Operational, Risk Management , Customer service and Sales Culture.

Responsible of the overall branch leadership, growth and profitability

From teller, customer service, operations, sales & marketing to deputy branch manager

Mba, Finance

MBA

Bachelor'S Degree, Economics

Bachelor's Degree in Economics Sciences