Innocent B. Maluka Email & Phone Number

South Africa

• Conduct comprehensive Active Directory (AD) penetration tests, identifying and mitigating critical vulnerabilities, and enhancing overall network security by 30%.• Execute lateral movement simulations within AD environments, uncovering potential exploitation paths, and reducing risk exposure by 25%.• Utilize tools such as BloodHound to analyze AD security posture, leading to the remediation of 100% ofidentified weak configurations.• Provide detailed post-assessment reports with actionable recommendations, contributing to a 20% decrease in recurring security issues.• Train junior staff in AD attack techniques, increasing team proficiency in Active Directory security by 50%.• Collaborate with senior penetration testers to design and execute red team exercises, enhancing Blue Team detection capabilities by 35%.

United States

• Overhauled two production servers, increasing overall security by 80% and improving load times by 50%.• Implemented and managed comprehensive network security measures, achieving a 100% no-breach record from December 2022 to January 2024.• Conducted client onboarding and offboarding, ensuring 100% smooth client transitions.• Coached two L1 technicians, resulting in their promotion to L2 support.• Conducted vulnerability testing, mitigating 100% of known vulnerabilities.• Redesigned the disaster recovery plan, ensuring readiness in the event of a disaster.

Centurion, Gauteng, South Africa

• Spearheaded technical support initiatives, resulting in 95% client uptime and reducing the human attack surface by 90%.• Automated the setup of new computers, saving 8+ hours weekly.• Resolved 100% of escalated technical support tickets without the need to escalate further.• Increased data security by 88% through designing, launching, and managing updated versions of Sentinel One, Sophos Firewalls, Webroot, and Datto backups.• Facilitated seamless communication between clients and the IT department, ensuring 95% client retention.

Pretoria Area, South Africa

• IT network planning and optimization• Implementation and maintenance of all IT infrastructure.• Securing of the network to prevent unauthorized access• Detection of network security breaches and prevention of their recurrence• Create, delete and modify users on the network.• Administration and maintenance of computer stations.• Administration and maintenance of software.• Backup and archive company data.• Implement and maintain a disaster recovery plan.• Respond to user trouble tickets.• Initiate and implement improvements for the IT network.• Serve as the main point of contact for all IT-related issues.• Gather statistics about use of the IT infrastructure.• Diagnose and troubleshoot network and software problems.• Prepare and deliver relevant IT-related reports.

Houghton Estates

• Support LANs, WANs, network segments, Internet, and intranet systems.• Maintain system efficiency.• Ensure design of system allows all components to work properly together.• Troubleshoot problems reported by users.• Make recommendations for future upgrades.• Maintain network and system security.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.• Evaluate and modify system's performance.• Identify user needs.• Maintain integrity of the network, server deployment, and security.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with Technical considerations.• Design and deploy networks.• Perform network address assignment.• Assign routing protocols and routing table configuration.• Assign configuration of authentication and authorization of directory services.• Maintain network facilities in individual machines, such as drivers and settings of personal Computers as well as printers.• Maintain network servers such as file servers, VPN gateways, intrusion detection systems.• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal Digital assistants, smartphones, software deployment, security updates and patches

• Troubleshoot hardware, software and network operating system• Be familiar with all hardware and software• Be familiar with network operating system• Provide orientation to new users of existing technology• Train staff about potential uses of existing technology• Train staff about new and potential use• Provide individual training and support on request• Provide recommendations about accessing information and support• Maintain current and accurate inventory of technology hardware, software and resources• Monitor and maintain technology to ensure maximum access • Troubleshoot all technology issues• Maintain log and/or list of required repairs and maintenance• Make recommendations about purchase of technology resources• Research current and potential resources and services• Provide network access to all staff and students• Install work stations• Connect and set up hardware• Load all required software

• Active directory installation & management of all (users & groups) , Create new domain• DHCP installation & management (Address pool & IP address Reservation)• IT Help Desk Support, Logging and assigning calls, Assisting and solving with first line issue• Escalate more complex calls to the relevant IT support member, Assist users telephonically• Provide Call reports weekly And Follow up on Unresolved calls• Hardware troubleshooting & Installation, Software installation & upgrades• Support users in the use of computer equipment by providing necessary training and advice• Client Server Networking, Domain administration & Work with Active Directory• Network Administrator: Managing LAN & Client/Server, Network Cabling (LAN)• Remote desktop connection (Troubleshooting & Installation), Microsoft Net• Internetworking with proxy, Configuring and troubleshooting TCP/ IP Network• Printers installation and Network print configuration, Email Configuration & meeting• Operating system installation and configuration, DNS and Wins configuration• Citrix installation (SAP, BAS, PERSAL), PAAP & PHARM-ASSIST installation• Assist with network security including firewall and anti-virus software updates• IT Asset Audit management & keep record of all assets

• Active directory installation & management of all (users & groups) , Create new domain• DHCP installation & management (Address pool & IP address Reservation)• IT Help Desk Support, Logging and assigning calls, Assisting and solving with first line issue• Escalate more complex calls to the relevant IT support member, Assist users telephonically• Provide Call reports weekly And Follow up on Unresolved calls• Hardware troubleshooting & Installation, Software installation & upgrades• Support users in the use of computer equipment by providing necessary training and advice• Client Server Networking, Domain administration & Work with Active Directory• Network Administrator: Managing LAN & Client/Server, Network Cabling (LAN)• Remote desktop connection (Troubleshooting & Installation), Microsoft Net• Internetworking with proxy, Configuring and troubleshooting TCP/ IP Network• Printers installation and Network print configuration, Email Configuration & meeting• Operating system installation and configuration, DNS and Wins configuration• Citrix installation (SAP, BAS, PERSAL), PAAP & PHARM-ASSIST installation• Assist with network security including firewall and anti-virus software updates• IT Asset Audit management & keep record of all assets

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