With over 25 years of experience in contact center technologies, global IT infrastructure and telecommunications, I am a transformational leader who drives change management and business process re-engineering initiatives that result in enhanced profitability, organizational effectiveness, risk mitigation, and delivery excellence. As the Director of Telephony & Engagement Technologies at HCL Tech, I specialize building custom solutions for customer needs within the contact center industry. in international toll-free services, and migrations, geographical and cable redundancies, disaster recovery, and vendor and contract management. I also leverage my hands-on expertise in Avaya, AWS Connect, Genesys CX Cloud, solution engineering, pre-sales engineering, and technology demonstrations to support teams across various disciplines and geographies, and to deliver innovative and customer-centric solutions. I have been recognized with multiple awards for my contributions to the company and the industry, including the 2019 Customer Experience Innovation Award and the 2018 Innovation Award. I am passionate about optimizing technology opportunities, empowering my diverse and international IT teams, and creating relevant customer demo's to improve efficiencies.