Operations Leader
Teaneck, New Jersey, Us
Strategic• Helped the organization transform from cluster 2 (penetrating / managed) to top cluster (cluster 1: penetrated / transformational), become one of World’s Most Admired Companies (Fortune Magazine) and otherwise achieve analysts accolades.• Designed charter for an innovations program that doubled innovations in four months – registering and reusing eight innovations a day with an average time-saving of 96% and impact of 21.9 MM USD, helping to produce such results as the analysts upgrading the company to a transformational company. These innovations are now used to win nonlinear revenue.• Grew one service from 80K USD to 17MM USD annually, 129% of the baseline known market, resulting in 84% penetration, in eighteen months.• Set the vision for and drove an associate-led program that improved employee satisfaction for 61% of the associates, collaboration for 71%, professional development for 66% and effectiveness for 66% -- in six weeks – leading ranking among the Top 10 Happiest Companies in America (CareerBliss). Tactical• Managed a review system that resulted in new business development revenue of 20% over target, and ensured opportunities were closed and resources were available. • Developed strategic new business, which resulted in gaining new logos and establishing a business model that increased profitability by 23% over baseline.• Decreased overdue invoices to 4% baseline in two months in 2012, through organization, process and methodology.• Cultivated winning organizations during multiple mergers. Matured four large organizations a year, including Fortune 100 companies, based on strategic objectives and industry best practices.• Gained 17MM USD annual revenue via launching a novel program to acquire highly-qualified world-class talent quickly.Operational• Increased penetration and positioning, by building strong relationships with C-level executives of Fortune 500 companies.