Business Partnered the Europe Segment in the Advanced Technical Centre (ATC) in Sri Lanka. The Segment comprised of approximately 220 employees providing IT solutions to some of Europe's largest telecommunications and railway infrastructure services. Moved to the Banking & Financial Services as well as the Middle East & Asia Segment, comprising close to 310 employees.• Providing HR solutions to predominantly Millennial employees. This includes arriving at mechanism to increase employee… Show more Business Partnered the Europe Segment in the Advanced Technical Centre (ATC) in Sri Lanka. The Segment comprised of approximately 220 employees providing IT solutions to some of Europe's largest telecommunications and railway infrastructure services. Moved to the Banking & Financial Services as well as the Middle East & Asia Segment, comprising close to 310 employees.• Providing HR solutions to predominantly Millennial employees. This includes arriving at mechanism to increase employee engagement; maintain attrition at below industry average; supporting career planning, counseling and guidance.• Up-skilled the middle management to enhance leadership ability, specially on how to manage performance, set goals and give feedback. • Cascaded all corporate HR initiatives and played therole of change agent. The company undertook two new initiatives of which one was the switch over to a fully integrated online platform for performance management and career planning and the other is an in-house social media platform that drives engagement and connectivity. Significant time and effort was invested in socializing these amongst employees. • Ensuring HR compliance at all corporate and client audits. In addition to the Business Partnering role, headed the HR Services function until April 2014. • Set up the HR Helpdesk to streamline HR Services with a stipulated set of Service Level Agreements and tracking mechanisms. The services extended received commendation in the bi-annual internal survey for exceptional customer service• Overlooked the general HR administration and operations; data integrity, reporting, document production and background verification• Managed a contingent workforce• Ensured legal compliance and adherence in terms of local labour laws within the organization• Revamped HR policies & procedures to enhance the level of HR services provided. Up-skilled the team towards delivering more efficient and effective HR services and solutions. Show less

International Human Resource Management for the Masters in Business Administration (MBA) in International Business offered by the Faculty of Management and Finance

Business Partnered the Customer Development, Brand Building, Human Resources, Research & Development and Food Solutions teams constituting a total head count of approximately 220 employees. Key contributions include;• Completing organizational structures for the Customer Development and Brand Building teams in line with the business expansion plans and strategic initiatives• Compiling a succession planning initiative for senior management in the Customer Development and… Show more Business Partnered the Customer Development, Brand Building, Human Resources, Research & Development and Food Solutions teams constituting a total head count of approximately 220 employees. Key contributions include;• Completing organizational structures for the Customer Development and Brand Building teams in line with the business expansion plans and strategic initiatives• Compiling a succession planning initiative for senior management in the Customer Development and Brand Building teams• Driving the global Performance Culture initiative across business units within purview• Finalising and implementing an Onboarding process for Customer Development teams• Completed a skill gap analysis of the HR function. This was also an outcome of a coaching initiative of a management trainee from Hindustan Unilever during her 3 months' assignment in Sri Lanka Show less

Headed the HR Service Delivery Organization (SDO) from its nascent stage. The SDO was formed in line with the principles of Unilever's global HR outsourcing model for in-sourced countries. This initiative was a global partnership with Accenture. • Setting up the in-sourced HR services centre in Sri Lanka in collaboration with the assigned Territory Manager from Accenture. Identifying and right-sizing the team; following standards & processes; establishing, measuring and reporting… Show more Headed the HR Service Delivery Organization (SDO) from its nascent stage. The SDO was formed in line with the principles of Unilever's global HR outsourcing model for in-sourced countries. This initiative was a global partnership with Accenture. • Setting up the in-sourced HR services centre in Sri Lanka in collaboration with the assigned Territory Manager from Accenture. Identifying and right-sizing the team; following standards & processes; establishing, measuring and reporting against Service Level Agreements (SLAs) for identified workflows (HR Administration, Data Controlling, Recruitment, Learning & Development, Performance Management, Compensation & Benefit and customer satisfaction) and ensuring business adoption of the SDO's ways of working within the HR Operating Framework. Unilever Sri Lanka was the first country in Asia to have achieved Level 2 certification for global in-sourced service delivery.• Delivering cost and time efficiency of HR services through optimum service provider management. This included negotiating with service providers and up-skilling them to meet Unilever global standards for services (Insurance, Recruitment and Training). Successful in outsoucing almost 90% of the Time, Attendance and Leave administration for the executive cadre. • Supported the SDO for the relocation of Unilever's 70 year old manufacturing facility to its new location in Horana (Project MORPH) particularly by recruiting & onboarding over 450 factory personnel within 5 months. • Besides the core workflows, the SDO also supported Employer Brand initiatives with the objective of becoming the employer of choice in Sri Lanka. - Launched a structured and branded Internship Programme in 2008. Was able to double the number of internships offered within two years owing to the high demand- Revamped the campus activation strategy from being programme specific (Management Trainee and Internship) to a structured approach focusing on Careers at Unilever. Show less

Was responsible for the execution of key HR processes and initiatives such as;1. The recruitment and selection of all categories of employees2. Performance management3. Reward and recognition4. HR administration and time attendance 5. Enhancing employee engagement and relations by organizing activities such as sports days, CSR initiatives and outings6. Revising and streamlining internal HR policies and procedures7. Maintaining good industrial relations with the Trade… Show more Was responsible for the execution of key HR processes and initiatives such as;1. The recruitment and selection of all categories of employees2. Performance management3. Reward and recognition4. HR administration and time attendance 5. Enhancing employee engagement and relations by organizing activities such as sports days, CSR initiatives and outings6. Revising and streamlining internal HR policies and procedures7. Maintaining good industrial relations with the Trade Unions In addition, supported the cascade and communication of John Keells group initiatives such as:1) The Hotel's anchor for the John Keells group-wide SAP-HR implementation project2) The Hotel's anchor for the John Keells group-wide Role Clarification exercise conducted with the support of Mercer Group, India. Show less

Worked with Grow Talent – an Indian HR solutions provider, in developing a Behavioural Competency Framework for the John Keells Group. This included the involvement of key stakeholders and focus groups from the point of requirement gathering and documentation to supporting the roll-out. Assisted in developing the competency based Training Directory.