Isabella Norvig Email & Phone Number

New York, United States

San Francisco, California, Us

- Prospected & cultivated volunteer leaders, leading to 475% program growth from 4 active leaders to 19 by E-Day- Managed volunteer leader program, revamping training materials and building relationships to help leaders develop new skills- Contributed to 1.8 million calls (300k within first 3 months and surpassing cycle goals) by confirming, chasing, and training volunteers & answering questions- Responded to volunteer feedback and fostered a fun, supportive environment, leading to over 1,200 volunteers completing 2+ shifts in 2024- Organized a volunteer leader virtual game night, creating a MOCHA and heading a team to execute an event with highly positive feedback

Us

- Expanded and refined relational photo postcard tactic for the Wisconsin Supreme Court race, guiding over 120 volunteers to send over 8.6k postcards- Worked with researchers at Analyst Institute to evaluate effectiveness of relational photo postcards in post-election action taking- Consulted with Reach staff to suggest new features and development to increase the effectiveness of the tool for WFP’s needs- Improved and established structures, systems, and processes–in collaboration with the data team–to allow for more efficient data use during WFP relational organizing projects and reporting of metrics after

Us

- Led relational organizing efforts in national priority races- Managed national Reach account infrastructure- Experimented with a "relational postcard" tactic in statewide races in Arizona, Georgia, Pennsylvania and Wisconsin, leading a team of organizers and volunteers to send over 13k postcards- Owned the administration of WFP’s Spoke texting tool, setting up new staff accounts and users and communicating technical updates to staff as needed- Ensured Spoke and p2p texting process were in compliance with 10DLC and other current messagingstandards

Us

- Led texting campaigns for candidates through the process of scripting, testing, and execution and ensured voter contact conversations were of the highest quality. Candidates supported through IE efforts included Summer Lee, Malcolm Kenyatta, and Nida Allam - Planned and facilitated weekly text banks with support from volunteer leaders- Supported and trained WFP staff to implement p2p text campaigns successfully

- Managed 10 fellows on our Youth4Eliza and in-person canvassing teams- Built relationships with over 50 turfed volunteers- Shifted volunteers for in-person and virtual events, recruiting up to 130 shifts per week and consistently meeting goals- Planned door knocking and high traffic canvasses, while empowering our volunteer leaders to run the events

Us

Collaborating with the digital organizing team, I focused on improving the experience and efficiency of our peer-to-peer texting platform. I also jumped in when needed to help run texting sessions and trainings, or to teach staff about our organizing tools. - Designed and implemented a new feature and workflow to assist with volunteer leader QA of text conversations. This process improvement simplified new leader onboarding, standardized data collection, and reduced review time by about 25%- Resolved volunteer onboarding issues during 500+ person virtual text banks - Co-facilitated conversations and feedback sessions with our text team volunteer leaders, to examine our processes and build community

Fuelled direct voter contact through virtual phone banking, digital canvassing and text messaging in support of Matt Toporowski for Albany County District Attorney.

Mountain View, Ca, Us

I spent the majority of my time at Google on the video conferencing team, maintaining and developing solutions to connect Googlers and make them more productive.• Contributed to company-wide migration from Google Hangouts to Google Meet, ensuringthere were no blockers remaining• Designed and led part of migration to a new backend/server• Handled various large and sometimes multi-quarter issues, coordinating with partners across the company to investigate and ensure our field technicians knew how to address and report problems• Participated in team rotation to handle incoming issues, assign to appropriate team members, and plan tasks for the upcoming week

Mountain View, California, Us

I worked with the Nanodegree team to improve the student experience and enhance engagement. I created a newsfeed of recent discussion topics from the student’s courses and improved links in the classroom so that they would go to relevant discussion topics for a specific video.

San Francisco, Ca, Us

I was on the foundation server team at Square, helping to maintain our Rails server. I worked with the team towards our goal of “exception zero” for confident deploys. During Hack Week, I worked alongside a group of interns to develop a new website using Ruby on Rails that managed internal mail services.

Bachelor Of Arts (Ba), Computer Science

Education record

Middle School And High School