You have bet your business on a new direction but the technology projects required to get you there are not going well. I can rescue and recover those projects in a manner that will get your business vision back on track.

Recruited to stem significant profit leakage within an enormous portfolio of information technology services contracts. Achieved a substantial profit improvement across the portfolio. Project success flowed from insight in the following three areas.• Recognized that problem contracts had to be found early for recovery to be possible. Developed tools to examine thousands of projects each month, calling out only those projects showing signs of distress.• Recognized that the 20… Show more Recruited to stem significant profit leakage within an enormous portfolio of information technology services contracts. Achieved a substantial profit improvement across the portfolio. Project success flowed from insight in the following three areas.• Recognized that problem contracts had to be found early for recovery to be possible. Developed tools to examine thousands of projects each month, calling out only those projects showing signs of distress.• Recognized that the 20 member management team was not proactively engaged. Assigned each situation to the responsible manager, tracking and reporting individual progress right through to final resolution.• Recognized that the 35 member resolution team needed ready access to the facts. Developed tools to extract quality information from the mountain of available data.Rescued a 9,000 seat email project, quickly isolating the negative impact of a required operating system upgrade into a second parallel project.Collaborated with dozens of fellow stakeholders in the recovery of a 55,000 seat email project, carefully ensuring that customer, suppliers and project teams were all treated fairly. Show less

Held direct ownership of customer satisfaction and contract profit on specific large information technology outsourcing deals. One of only 62 individuals certified at the IBM Canada Project Executive level.Project managed the first large scale customer outsourcing of server and database professionals to Bangalore, India. Challenges addressed during this successful project included complex restart procedures that were flawlessly transferred from 41 diverse worldwide customer locations to… Show more Held direct ownership of customer satisfaction and contract profit on specific large information technology outsourcing deals. One of only 62 individuals certified at the IBM Canada Project Executive level.Project managed the first large scale customer outsourcing of server and database professionals to Bangalore, India. Challenges addressed during this successful project included complex restart procedures that were flawlessly transferred from 41 diverse worldwide customer locations to an IBM India labour force experiencing significant annual turnover.Rescued a bank outsourcing deal, meticulously re-establishing customer executive confidence in the security of 38 individual fail points within the solutions that had been previously implemented.Rescued an insurance company outsourcing deal, clearly demonstrating specific internet intrusion expertise that customer executives felt had been missing with previous account team members. Show less

Managed a $50 million annual information technology budget (operations, development and maintenance). Pioneered use of Agile Methodologies for all development projects, coaxing out significant business benefit for 2,000 users of the 60 systems supported.Led the telephony, server and network technology teams transforming an obsolete Toronto office tower into a world-class 1,500 agent call centre, under tight deadlines. This 12 month project with a $35 million budget and 13 staff was… Show more Managed a $50 million annual information technology budget (operations, development and maintenance). Pioneered use of Agile Methodologies for all development projects, coaxing out significant business benefit for 2,000 users of the 60 systems supported.Led the telephony, server and network technology teams transforming an obsolete Toronto office tower into a world-class 1,500 agent call centre, under tight deadlines. This 12 month project with a $35 million budget and 13 staff was delivered per schedule, including getting the first set of agents live within 60 days.Designed and enabled technology to support the 29 location IBMStore retail chain, integrating PC based point-of-sale and AS/400 based accounting with mainframe based corporate ERP. Strict attention to the affordability of all interfaces allowed the project to keep a chain of vibrant IBMStores in front of the Canadian public just as Apple and Sony do today.Transformed the IT budgeting process from a counterproductive debate between competing business executives to a think tank on funding marketplace priorities that advanced the overall business.Rescued direct marketing operations from a total loss of their massive physical customer database, rapidly justifying, funding and implementing replacement technology. Show less

Recruited to lead the re-engineering of IBM Canada product fulfillment processes. Managed a team of 40 professionals in successfully enabling a new world of personal computers sold in high volume through unexplored channels.Built internet ordering capabilities that blew away the competition. When Dell proudly announced $1 million a month of internet based sales worldwide, IBM was able to respond with $1 million a day in Canada alone.Built world-class product fulfillment… Show more Recruited to lead the re-engineering of IBM Canada product fulfillment processes. Managed a team of 40 professionals in successfully enabling a new world of personal computers sold in high volume through unexplored channels.Built internet ordering capabilities that blew away the competition. When Dell proudly announced $1 million a month of internet based sales worldwide, IBM was able to respond with $1 million a day in Canada alone.Built world-class product fulfillment capabilities that were adopted beyond Canada. Rapid delivery of custom configured personal computers eluded IBM United States. IBM Canada was able to step in and provide this service for all of North America. Show less