Insaf Rahmathulla Email & Phone Number

Etobicoke, Ontario, Canada

• Provided technical support and assistance to the company’s clients and colleagues, and worked closely with technicians to diagnose and resolve any problematic issues in the field.• Works with operations to ensure a clear understanding of the delivery of efficiency, service, and quality targets.• Participated in special projects such as Data Analysis, HD training, and Process review within the helpdesk.• Assists the Manager with the quality and service of projects• Participate in the Connect platform; moderate content, engage users, build insight content and share technical knowledge

Toronto, Ontario, Canada

• Installation and maintenance and repair of Fiber, copper-based telecommunications equipment, product and services for business and residential customers• Performing diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.• Installed, maintained, and repaired TV, high-speed internet, home phone, and business communications services.• Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing an installation diagram.• Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; and coordinating with contractors.

Tirur, Kerala

• Coordinated and participated in weekly direct reports meetings and monthly divisional meetings for priority setting, organizing project schedules, work status, target dates, new and/or pending assignments• Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.• Generated reports and typed letters in Word and prepared PowerPoint presentations.

Global Business Management, Business Administration And Management, General

Bachelor Of Commerce (B.Com.), Accounting And Finance