• Program Management of live chat and chatbot solutions in EMEA• Customer relationship management• Design and strategy, data-centric decision making • Lead teams to drive continuous improvement

Lead Continuous Optimization service to drive a continuous stream of business benefits for enterprises and their end-customers.• Deliver intelligent, omni-channel customer experience solutions• Perform a deep analysis, identify key opportunities for improvement and deploy enhancements• Apply continuous cycle of measurement, analysis and improvement to ensure optimal results over time

Act as the Senior Client Services Manager for Nuance clients, ensuring the continuous improvements of the chatbot solution and a high level of customer satisfaction, levering and project managing new opportunities for expansion.• Ensure a high level of client satisfaction • Interface with a wide range of clients to meet business needs and maintain strong relationships• Lead teams to maintain chatbot solutions• Analyze performance and make configuration improvements to optimize deployments• Drive strategy sessions to assist clients in more effectively reaching their target audience• Manage expansion projects to further improve return on investment and customer experience• Forecast and manage annual and multi-year budgets by client

Primary point of contact and trusted advisor for multilingual European clients helping to ensure they achieve success with their virtual assistant solution.• Service managing customers in German, English and French• Train customers on content management and analytics web-based toolsets• Provide feedback directly from end-customers on sustaining toolset and developments for future tool sets• Issue monthly scorecards including reporting and optimization proposals• Lead a team of multilingual Content Specialists by helping them prioritizing and finalizing work tasks• Support sales counterparts by ensuring that customer expectations are managed through the entire customer lifecycle

Project Manager for German account of multilingual clients.• Lead creation of first German virtual assistant solution• Train customers on content management and analytics web-based toolsets• Consulting customers on virtual assistant content writing best practices

Oversee and develop European affiliation programs for a price comparison website.• Supervision of European affiliation programs• Management and recruitment of new affiliate partners• Responsible for developing strategic input into affiliate programs• Achieve monthly revenue goals

Managed initiative of the French price comparison website LeGuide.com to grow their market in German speaking countries.• Manage and grow the German version of the website• Identify localization and usability issues on the German version of the website• Manage website content, write high quality product descriptions and optimize indexing of merchants products• Select, compile and provide translation for campaigns and promotions in German speaking countries