Working with a company which emphasises the importance of their clients, customers and employees, with the sole purpose of making the world a safer place; instills a sense of trust and loyalty with every interaction within the business. Since commencing with the organisation, I have actively engaged in learning their values and have effectively applied those values to my interactions with people. Role Responsibilities Included;- Inbound Call Services - Up-Selling/Cross-Selling - Product Knowledge - Updating Client Databases - Achieving KPI's • Sales Targets (Volume Based) • Caller Satisfaction (Survey Based) • Cross Selling ( Vehicle/Home/CTP-Registration) • Lead Based Targets (Follow-up Calls/Emails) • Maintaining Optimum Call Handle TimeMain Achievement; I was successfully selected as one of ten employees to trial a "Sales/Retention calls only" channel, directly as a result of my high performance within the second quarter of 2017. The outcome of being chosen for the trial lifted my Policies Per Call, Written Policies and Policies Immediately Paid. - Policies Per Call Increased by 27% - Written Policies Increased by 29.73%- Policies Immediately Paid Increased by 0.02%

In the midst of the beginning of the pandemic, and right before it make it’s rapid impact on the travel industry worldwide, I had the outmost pleasure of joining the night audit team of Holiday Inn Perth. Coming into my second hotel role, I had the pleasure of further in depth learning the Opera hotel management systems whilst taking care of concierge duties, room service and other back of house responsibilities. As a Night Auditor I was responsible for managing the needs of both the overnight guests, whilst also supporting the morning team by managing back of house tasks, such as requests, late arrivals, and check-in/out to name a few. The role was an enriching experience providing greater insight into hotel operations, as well as enriching my customer service skills. Having worked the overnight shift painted a different customer service picture, as guests’ needs after hours usually required more urgency and finesse. As being one of two people at the front counter required me to pick up skill of most of the hotel rolls and be able to provide them quickly and seamlessly to build the illusion of having a large team of night shift staff. Unfortunately, having come in a couple month before the impacts of Covid really began to be felt within the industry, I was let go as part of the hotel needing to make tough decisions. And although I was inviting back into the role a couple years later, I was already working full time in another role, making me unable to return to my Night Audit Duties. Listed of Responsibilities: - Cleaning- Front desk check-in/outs - Opera system account management- Front desk phone services - Nightshift Kitchen Hand- Admin duties

Working as part of the Hyatt Brand was an amazing experience. Their emphasis on care, service, learning, adaptation and achievement as the cornerstones of leadership, was and still is, a forming experience. Being part of a small and close-knit team of sales and events executive allowed me to actively learn and grow, as each team member became a surrogate mentor both within the hotel as well as within their respective segments.Being responsible in the retention and the development of relationships with the inbound/wholesale and entertainment segments within Western Australia. It was my responsibility to implement and maintain an effective personal business plan. That would allow me to utilize the resources provided by the hotel, such as Opera and TravelClick in order to drive the accommodation revenue targets. Simultaneously, up-selling and cross-selling to drive other hotel revenues, particularly event and food & beverage revenues.Progressing through my training I was given the opportunity to shift my focus from inbound/wholesale and entertainment based business to assist in developing relationships with the corporate offices throughout Perth, before departing the role to pursue further corporate business training at university.Role Responsibilities Included;- Networking (existing/new clients)- Creating leads to establish contact with clients brand new to the hotel- Utilising Opera (making bookings, finding leads, tracking guests)- Showcasing the hotel to industry associates- Assisting in the creation of corporate rates- Assisting in the negotiation of corporate rates for associates- Up-Selling/Cross Selling

Every customer interaction offers an opportunity to develop a relationship based on understanding, care and trust. Customers are individuals with individual needs, wants and experiences. In my search to expand my network and develop my understanding of customers' individuality, I was offered an opportunity to work with Smiggle. Throughout my journey with the company, I began to actively develop my leadership skills as well as a network of loyal customers, which actively engaged me, as soon as they entered the store. This relationship was based on trust as well as understanding that their needs were important and their satisfaction paramount. Role Responsibilities Included; - Customer Service - Managing a Team - Up-Selling/Cross Selling - Store Maintenance/Re-stocking - Money Handling- Opening/Closing- Achieving KPI's• Tracking/Setting Daily Budgets • Tracking/Setting Monthly Budgets• Achieving Cross-Selling Targets • Achieving Sales Targets Main Achievement; Joining the Smiggle team, I was for the first time exposed to retail based customer service. I was faced with learning the ropes of the store and the role. Three months into my employment, due to my reliability, problem-solving abilities and customer service experience, I was able to secure a position as the second in charge in the absence of a Manager; seven months later, I had the utmost pleasure of becoming the official acting assisting manager at one of Smiggles' largest earning stores in Western Australia, up until my departure from the company.

Through the innovative combination of space, catering, technology and design, the PCEC team aspire to create a place of connection, to serve the needs of both clients as well as the overall community. By providing event excellence and the superior customer service, the company aspires to connect Perth to Western Australia, Australia and the World. This idea of service inspired me to pursue an internship with the Perth Convention and Exhibition Centre, actively engaging me in a range of tasks as part of the management team. I had the pleasure of developing a greater understanding of operational processes as well as the importance of teamwork between the individual sectors of the business; ultimately contributing to a greater understanding of industry clients and their needs. Active Roles Included; - Sales and Events Department - Event Management Department - Security - Kitchen (Pastry/Asian Cuisine/Western Cuisine)- Banquets - Administration (Front Desk Customer Service)

Being one of the earlier roles contributing to my experience with customer service; I had the pleasure of working for a company which carried itself with the utmost integrity. Employees were taught to treat customers as individuals, whilst maintaining the companies values and integrity. This early exposure to face-to-face customer service laid the foundation for my desire to serve; instilling respect and trust for co-workers and customers alike, ultimately contributing to the overall strong work ethic the company strived to maintain. Role Responsibilities Included: - Face-To-Face Customer Service- Food Preparation - Money Handling- Opening/Closing - Store Maintenance- Stock Monitoring