Insha Fatima Email & Phone Number

London, Ontario, Canada

* Improved daily review and approval of refund requests, ensuring adherence to policy and accurate reporting, resulting in a 20% decrease in refund errors and a 10% increase in customer satisfaction.* Streamlined daily validation and processing of requests to change sales person on sales, compiling reports for payroll and compensation, resulting in a 15% reduction in processing time and a 5% increase in sales team morale.* Implemented a more efficient process for daily, monthly, and yearly research and resolution of discrepancies in cash management requests from various departments, resulting in a 25% decrease in discrepancies and a 10% increase in accuracy of financial reporting.* Optimized daily processing of member requests for receipts, validation of payments, and compilation of information into Excel templates for distribution, resulting in a 30% increase in turnaround time and a 5% increase in member satisfaction.* Enhanced accuracy of research and manual adjustment of entries to ensure adherence to policies and contracts, resulting in a 20% decrease in errors.

Markham, Ontario, Canada

Calgary, Alberta, Canada

• Assisted with new employee onboarding for 100+ contractors, and ensured all pre-employment forms were completed within 48 hours• Answered employee enquiries surrounding Randstad University’s health and safety program for all new employees, eliminating 7 hours of extra work per month• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates• Discovered candidates using Connext for warehouse roles, communicated with them through the application process and updated candidate’s status in Connext• Conducted reference checks for 50+ employees via email and phone, by following up with their former employers

Lucknow, Uttar Pradesh, India

* Maximized team knowledge and productivity by 30% effectively by investing more in training, monitoring and directing employees in application of best practices and regulatory protocols* Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identified qualified candidates* Reduced 15% of expenses as compare to company’s last year budget by analyzing compensation policies* Organized and prepared paper work for 10+ new hire and onboarding setup for the recruitment team* Introduced Behaviour based performance appraisal in the company to resolve conflicts between employees* Worked with HRIS Analyst to collect and store company’s monthly data

Post Graduate Certificate, Human Resources Management

Activities and Societies: Human Resource Management, Recruitment and selection, Compensation, Employment Law, Labour Economics.

Bachelor Of Arts - Ba, Economics , English

Education record