Nida Insha Ansari Email & Phone Number

Pune, Maharashtra, India

· Preparing and presenting financial reports, such as balance sheets, income statements, and cash flow statements, on a regular basis or as required by management.· Conducting reconciliations of various accounts, such as bank accounts, vendor accounts, and customer accounts, to identify and resolve discrepancies.· Handling accounts payable functions, processing vendor invoices, and managing accounts receivable, including invoicing customers and ensuring timely collections.· Collaborating with internal stakeholders, such as finance teams, management, and department heads, to provide financial information and support decision-making.

• Advised present and prospective customers by promptly answering incoming calls and chats, utilizing telephone equipment, automatic dialling systems, and other telecommunications technologies.• Handled inbound calls from UK-based customers, adeptly resolving their queries concerning phone and SIM card contracts, as well as miscellaneous inquiries.• Managed chat, phone, and email channels to effectively convert potential leads into loyal customers.• Provided exceptional customer support through chat, phone, and email, ensuring each client's positive and satisfactory experience.• Committed to clarity and resolution, addressing every customer query with professionalism.• Cultivated and managed end-to-end client relationships, skilfully handling pitching, negotiation, contracting, billing/invoicing, and payment collection.• Developed and maintained lasting client relationships, fostering trust and loyalty to promote repeat business and customer retention.• Followed up on qualified prospects to nurture leads and increase conversion rates.• Validated strong communication skills to provide clients with marketing solutions adding significant value to their business.• Assisted in determining pricing schedules for quotes, promotions, and negotiations, optimizing revenue generation while meeting customer needs.• Prioritizing customer retention by implementing strategies to ensure satisfaction and high organizational profitability.• Gathering valuable feedback and reviews from clients’ post-service delivery to improve service quality and address customer concerns.

Pune, Maharashtra, India

• Managed inbound calls and chats, promptly addressing clients' questions and concerns about the TAM platform and absence management processes.• Documented all customer transactions, inquiries, and resolutions accurately, ensuring comprehensive record-keeping and adherence to company procedures.• Cultivated a strong understanding of the TAM platform and its features, enabling effective troubleshooting and resolution for clients.

Pune Area, India

• Generated leads and processed business funding documents for small and medium businesses in the UK, resulting in a robust pipeline of potential clients.• Engaged with prospects to understand their funding requirements and financial needs, providing personalized solutions tailored to their business objectives.• Collaborated closely with clients to gather and compile all necessary documents, streamlining the application process and reducing turnaround times for funding approvals.

New Mumbai

• Provided high-level technical assistance to customers, diagnosing and resolving complex issues with software, hardware, and applications.• Managed escalated technical cases, collaborating with cross-functional teams to ensure timely resolution and customer satisfaction.• Created and maintained detailed documentation for troubleshooting procedures, FAQs, and technical solutions to enhance the knowledge base.

Master Of Business Administration, International Business

B.A, Economics And Political Science

Activities and Societies: Allocation Team, Debate Team

Bachelor Of Business Administration - Bba, Business Administration And Management, General, A