With over 8.5 yrs of a vast training experience in Retail, Skin Care, Aviation, E-commerce, Banking,Constructions & the Educational Industry Richa Maheshwari has worked with some of the best brands & clients across various platform. She is a certified Trainer from DALE CARNEGIE .She has recently added another feather to her cap by getting Certified as a MASTER TRAINER from IBTA , Florida. This along with a Degree in Psychology from Jai Hind College makes her understand her clients’ needs better. Now handling a diverse client roster, Richa has successfully contributed to the organisation’s growth in many ways. Richa’s expertise lies in conducting & delivering programmes on Grooming, Image Management, Public speaking, Retail trainings, Presentation skills, Stress Management etc and has delivered many more trainings on other Soft skills/Behavioral topics for her clients. Her zeal for training & with an impressive list of Clientele, her involvement with Learning & Development industry only gets better & better. She is known for her Holistic, Transformational & Inspirational approach. Her dynamic, entertaining, Learning with fun presentation style, and her open, sharing and encouraging nature only adds more flavor to her training sessions & workshops. She is a “Master Motivator” and her style of Inspirational training drives critical positive changes in individuals.

Was taken on board for a project spanning 6 months. My responsibilities included designing content & facilitating trainings on Grooming, Soft skills , customer service & Product training . Also helped in redesigning the grooming manual & streamlining their Standard operating manual. Conducted trainings in their clinics -Pan India.

1. Training front-end staff, Department managers, Assistant dept managers by conducting programs on:- - Induction, Communication skills, Customer happiness & selling skills, Cashiering, Motivational trainings, Time management, CRM (customer relationship management) training ,Soft skills training, Visual Merchandising , Consultative Selling,2. Conducting Pre & Post Training assessments to gauge the level of understanding of participants and make suitable changes for future training modules.3. Going on store visits for audits and correcting deviations in staff conduct and customer interactions so as to help them align to company policies and training modules.4. Filing Post Training Reports (PTR)

1. Handling front-end staff at the brand’s retail outlets in Mumbai, Delhi, Ahmedabad, Pune, Kolkata, Chennai & Hyderabad.2. Training the retail staff on various aspects of customer service, soft skills & personality development.3. Conducting regular checks on retail staff towards Grooming, Etiquettes, Personality development during store visits.4. Conducting regular Training sessions in Mumbai & other cities through various interactive sessions.5. Being a part of Staff Induction, interviews with prospective candidates and writing orientation programs.

1. Conducting pre-flight briefing & conduct checks towards Safety, Grooming, and Overall knowledge on service procedures with the Cabin Attendants. 2. Supervising & Managing In – flight operations, guiding the crew with any service related issues & ensuring overall smooth functioning of the flight.3. Interacting actively with the Base Manager before & after the flight, addressing crew grievances if any.4. Filing reports on safety & customer related issues at the end of the flight.

1. Awarded the “Best Flight Attendant Award”-in Bangalore.2. Conducting Pre-flight checks & reporting to the In-flight manager on any safety or service related issues.3. Attending to the customer, giving them prompt & efficient service, handling customer complaints etc.4. Handling In – Flight operations on safety & service procedures.