Energetic and driven professional with comprehensive accomplishments leading learning management systems, process management, root cause analysis, employee training, vendor management, compliance, and matrix cross-functional teams to achieve goals. Innovative thinker with deep financial services, mortgage lending, and banking industry acumen. Demonstrated success in developing and executing plans in complex, fast-paced, regulated environments. Creates and implements impactful strategies by analyzing details to understand competitors, trends, and stakeholder relationships. Converts chaos to performance and complicated topics into simple concepts. Organized, creative problem-solver who excels at guiding teams through challenging, agile projects. Expertise managing learning and development programs, employee training, technology products, and advising C-level executives. Accomplishments:• Recipient of the 2022 Brandon Hall Group Excellence Award Gold Medal for Best Learning Program Supporting a Change Transformation Business Strategy.• Managed LMS deployment process for risk and compliance training for meeting strict internal and federal requirements.• Crafted and documented quality control, deployment, and workflow processes to mitigate delivery risks of critical content.• Provided in-depth budget analysis, saved 25% in learning costs, decreased risk, and improved compliance.• Recommended solutions for resolving complex situations as an SME in policy, procedure, and compliance requirements.• Awarded the Technology and Operations Gold Coin from the EVP/CIO in recognition of creating a SharePoint solution that improved and boosted workflow within Wire Transfer Customer Service (2013).Expertise:• Instructional Design • Needs, Root Cause Analysis • Executive, Employee Training, Consulting • Performance Consulting, Improvement, Management • Knowledge, Learning Management Systems • Software Documentation • SharePoint, Captivate, Visio • Content, Leadership Development • Blended, E-Learning • Multimedia, Training Delivery Systems • Organizational Analysis, Development, Effectiveness • Technical Writing, Training • Presentations, Workshops • Adult Education • Employee Engagement • Succession Planning • Technology • Collaboration • People, Vendor Management