I led the end-to-end management of multiple programs, ensuring smooth execution and continuous improvement of student learning tools, onboarding, and overall course delivery. My role involved innovating class formats, streamlining operations, and fostering strong stakeholder relationships to enhance the educational experience.Key Responsibilities & Achievements:Program Management:Managed six AI Academy classes, including multi-module programs, ensuring smooth operations and effective setup of calendars, Notion pages, and email onboarding systems.Learning Tools Optimization:Optimized the use of tools like Notion, Slack, Google Calendar, and Zoom to improve efficiency and streamline class execution.Data Management & Reporting:Created simplified masterfile systems for tracking program and student data, generating actionable insights for continuous improvement.Team Leadership & Resource Allocation:Led a team of Classroom Managers (CMs), ensuring alignment with program goals and providing consistent support across all sessions.Managed the talent pool by compiling candidate leads and interview interest data.Stakeholder Communication:Coordinated with instructors, contributors, and classroom managers to ensure seamless communication and efficient program execution.Oversaw student enrollment processes, contributing to smooth onboarding and course delivery.Continuous Improvement:Developed a comprehensive playbook for Classroom Managers (CMs), establishing SOPs for onboarding, course management, and post-course student interviews.Implemented operational improvements, with a focus on leveraging AI to enhance program efficiency and delivery.

Lead operational excellence and people development across multiple programs, optimizing daily operations, mentoring Section Managers (SMs), and driving process improvements to enhance team and student outcomes.Key Responsibilities & Achievements:Operational Management: Oversee program operations, identify pain points, and implement improvements. Managed section size increases and new course modules, ensuring smooth transitions.People Development: Coach and support SMs, achieving an average monthly upward rating of 4.8 through tailored feedback and development.Process Innovation: Led cross-vertical improvements such as optimizing grading sheets, updating formulas, and creating a centralized workspace in Notion, boosting efficiency.Technical Mastery: Streamlined workflows through automation (AppScript) and advanced spreadsheets, improving grading systems and operational tasks.Driving Results: Achieved a 4.92 satisfaction score and NPS of 85 in the September 2023 batch. Successfully managed high-pressure situations while maintaining team morale.Collaboration & Leadership: Coordinated cross-functional efforts to ensure smooth course launches, maintaining operational quality and control.

I manage classroom operations and ensure a smooth and engaging learning experience for students. Working closely with Team Leads (TLs) and instructors, I focus on optimizing course delivery while maintaining student well-being and supporting instructors.Key responsibilities and achievements:Classroom & Student Management: Creating a supportive and positive environment, addressing student concerns, and fostering a constructive learning atmosphere.Team Coordination & Reporting: Collaborating with TLs to compile and manage student administrative data, generating reports that track student progress and performance.Class & Time Management: Scheduling and managing class activities, guiding instructors in adjusting class profiles to enhance learning outcomes.Instructor Enablement: Ensuring instructors are well-prepared for each session, providing actionable feedback for continuous improvement.Graduation & Survey Support: Running surveys and gathering feedback to support graduation preparation and improve future cohorts.Problem-Solving & Communication: Responding promptly to concerns from students, instructors, and TLs, resolving issues efficiently while maintaining professionalism under pressure.Process Improvement & Innovation: Implementing workflow improvements like automating reporting and troubleshooting technical issues independently to increase efficiency.I balance task completion with well-being, staying flexible while producing high-quality results. I focus on continuous learning, particularly in problem-solving and technical skills, which empowers me to address challenges independently. Additionally, I’ve built strong relationships with my team by providing motivational support and ensuring everyone’s voice is heard in discussions.

I help improve generative AI models by providing human feedback in Indonesian. This remote, flexible role allows me to contribute to cutting-edge AI projects on my own schedule.Key Contributions:Evaluating and ranking AI-generated Indonesian text for accuracy.Writing creative short stories in Indonesian on various topics.Ensuring the factual accuracy of AI-produced content.

As a passionate beauty professional, I have expanded my expertise from makeup artistry to semi-permanent makeup services. I specialize in enhancing natural beauty through a variety of lash and brow treatments, including:- Lash Lifts- Lash Extensions- Brow Embroidery- Brow LaminationWith a commitment to delivering high-quality results, I continue to grow my skills in this dynamic industry, ensuring each client leaves feeling confident and beautiful.

MULA by Galeria Jakarta is a co-working and creative hub located within the SMEs-integrated retail space of Townsquare Cilandak. As part of the "METAMORPHIZEIZE" initiative, MULA embraces the Creative Economy by supporting creative industry professionals alongside traditional SMEs.Key Responsibilities:Marketing & Public Relations: Developed and managed partnerships to drive brand visibility and collaboration.Event & Workshop Management: Organized and led workshops and events, handling all aspects of development, execution, and post-event analysis.Media & Partnership Collaboration: Worked closely with media outlets and partners to promote events and enhance brand presence.Public Relations Management: Managed PR efforts for both retail operations and event-based programs.Projection Deck Management: Created and updated presentation decks for internal and external stakeholders.Website : https://mulaindonesia.com

Bali Surya Utama is a leading F&B distributor specializing in alcoholic beverages, located in Bali.Key Responsibilities:Sales Target Achievement: Managed sales activities to meet and exceed revenue targets.Client Relationship Management: Fostered and maintained strong relationships with existing clients, ensuring satisfaction and repeat business.New Client Acquisition: Prospected and approached potential clients, including hotels, bars, lounges, and restaurants, to expand the customer base.Daily Activity Reporting: Provided regular updates and detailed reports on sales activities and client interactions.Client Delivery Coordination: Ensured timely and accurate delivery of products to clients, maintaining high service standards.

KLÉ is a fashion line known for its minimalist yet intricate designs, blending masculine cuts with feminine fluidity. With a bold and chic aesthetic, KLÉ appeals to self-assured individuals who embrace their own personal style with a touch of bravery and insouciance.Key Responsibilities:Social Media Management: Managed and curated content for KLÉ’s social media platforms, including Instagram and Facebook, ensuring consistent brand messaging and engagement.Website Development: Contributed to the design and development of KLÉ's website, enhancing user experience and showcasing the brand's seasonal collections.Look Book Creation: Assisted in creating visually compelling look books for KLÉ’s seasonal collections, presenting the designs in an engaging and on-brand manner.

YMCA Auckland is a not-for-profit organization dedicated to strengthening families and promoting youth development. Known for its industry-recognized facilities and programs, YMCA is the largest provider of Out of School Care for school-aged children, as well as the largest provider of residential camping facilities and sports leagues in New Zealand.Key Responsibilities:Supervision of School-Aged Children: Supervised children during holiday programs and after-school care, ensuring a safe and engaging environment.Meal Preparation: Prepared nutritious food and snacks for the children, ensuring their well-being throughout the day.Activity Creation: Developed and organized creative activities and games, promoting physical activity, learning, and social interaction.Safety & Satisfaction: Ensured the safety and overall satisfaction of children during supervision, addressing any needs or concerns promptly.

As a freelance event professional, I have supported various high-profile events across the entertainment and music industries, providing assistance in roles such as ushering, ticketing, and customer service.Key Roles and Events:Ushering: Worked as an usher for major events such as the Justin Bieber Concert and Disney Live! ensuring smooth guest entry, seating arrangements, and overall event experience.Ticketing Division: Assisted in the ticketing operations for Super Show 4 (Super Junior Concert), managing ticket sales and event entry logistics.Ticketing Refund Support: Provided ticketing refund services for the Avenged Sevenfold concert, handling customer inquiries and processing refunds efficiently.Ticketing Staff: Worked as a ticketing staff member for a Circus event in Pantai Indah Kapuk, ensuring proper crowd management and smooth ticketing processes.