As Customer Experience Directors involved in setting strategy and managing projects. Managing and Collaborating with teams involved in the customer journey including UX designers, developers, marketing and communications, product managers and customer success managers. with 20+ years of strong and diverse experience and expertise in Engineering, building and delivering "CLOUD" and “On Premise” Enterprise Solutions like Microsoft ERP, Dynamics AX, D365, SAP, Epicor, IntelData ERM, Customer Experience, Cloud ERP for SME, Cloud for Customer, ERP and CRM, Data Warehousing/BW in various capacity and roles in General Management, Project & Program Management, Software Delivery Management and Product Management.Have built and led experienced world class teams from scratch .Thought leader in Customer Experience and CRM space. Excellent delivery and program management skills experienced in LEAN AND AGILE.