Cheryl Gallagher Email & Phone Number

Richmond, VA, US

Led the Mainframe Database team responsible for the Funding and Reconciliation policies and processes for Marriott Bonvoy Reward Points within the Loyalty Release Train. Accountable for PI Planning activities, dependency and risk management resolution or escalation, release management/ change request coordination and execution. This is in addition to.

Mclean, VA, US

During my tenure I supported two teams responsible for the Inbound Payments customer experience where we delivered over 30 features (both back end and front end) in the past two years. I not only improved my teams’ efficiency in delivery and predictability during that time, but I also introduced them to new in house tools that greatly reduced the number of.

Mclean, VA, US

I supported four teams with Application Performance Monitoring tools including: New Relic, DataDog, PagerDuty, Aternity, and the Customer Transaction Availability (CTA) Report.Used Agile metrics analysis, retrospectives, capacity workbooks and coaching to deliver the following results:o Improved Commit Reliability results into the optimal efficiency range.

Mclean, VA, US

Led a team of agents monitoring regulatory adherence for customers’ interactions with the Branded Card/ Partnership Fraud and Disputes departments. Championed the use of Slack as a tribal knowledge repository and communication tool across the Compliance Control CenterCommunicated regulatory adherence guidance to business groups that resulted in a 20%.

Mclean, VA, US

In 2015 the DRC had expanded its responsibilities to include an Enterprise Customer Listening channel. The Enterprise Customer Listening team reviews and categorizes feedback from Mobile App Reviews, Opinion Lab, and Usabilla in order to quickly identify new trends and issues within Digital. In 2016 I was tasked with determining the appropriate Text.

Mclean, VA, US

In 2015 I transitioned most of my DRC incident management responsibilities to three other team members and took on the responsibility of the Card and Consumer Identity Issue Management role. As a Card and Consumer Identity Issue Manager I was responsible for identifying issues that impacted more than one customer as well as troubleshooting and resolving.

Mclean, VA, US

The Digital Resolution Center was created in 2011 to partner with IPS, IMC, and Agent Readiness in coordinating monitoring and daily reporting to top management on high severity incidents, issues and risk events, as well as maintenance and release schedules within Digital Operations. From 2012-2014 I influenced changes that provided the DRC to.

Design9 is an interior decorating company that specializes in property styling. Property styling, also known as home staging, is the process of creating an ambiance in a home that appeals to the highest number of potential buyers. Proper styling of a property repurposes the current owner’s particular tastes by editing, adding, or moving existing décor.

The Digital Resolution Center was created to partner with IPS, IMC, and Agent Readiness in coordinating monitoring and daily reporting to top management on high severity incidents, issues and risk events, as well as maintenance and release schedules within Digital Operations. Having been with the DRC since its inception I was instrumental in fostering.

Fairfax, VA, US

I was hired by Allen Corporation to assist the company in achieving their ISO 9001:2008 Quality Management System (QMS) certification when their first attempt at certification was unsuccessful. A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core.

Dayton, Ohio, US

My first role at Regent was Team Lead for a staff of 7 procurement specialists supporting the Aviation Supply Chain at the Defense Supply Center in Richmond, VA. I was formally recognized by the Project Manager of the contract with the “Most Valuable Employee” award for the following efforts on this contract.Development and deployment of an incentive.

Chandler, Arizona, US

During my tenure at Insight I managed 4 different government contracts for NIH, Army, and GSA entities. My efficiencies, work ethic and accuracy in performing the below responsibilities made me a valued resource within the organization and often resulted in assigning me temporarily to assist other departments.Maintained accurate pricing across all.

As a Contract Administrator I supported the Construction VPs and numerous off-site Project Managers with cradle to grave contract responsibilities that included:Creation and proofing on Contracts, Purchase Orders, Change Orders and short-term utility contractsMaintained contract compliance with contract specifications and cost code assignments

Washington, DC, US

Served as Administration Director for a traditional public and investor relations organization that provides market/ consumer research, media training, and grass-roots lobbying efforts often required by industry groups and legislative coalitions.Streamlined processes to bring consistently latent account receivables to a less than 40-day status on large.

Served as Marketing Production Manager for one of America’s largest and most experienced developers of housing for senior citizens. Accomplishments included:Managed in house and temporary staff assigned to design, procure, produce and disseminate quarterly training seminar materialsProduced a monthly marketing newsletter for 20 different properties in 4.

Partnered with two other business professionals in a start-up marketing communications design firm servicing high technology firms and government agencies. Primary responsibilities were:Find new clients to grow the companyAuthored proposals and managed resulting contractsManaged projects of various scopes and durationCustomer market research for business.

Responsible for producing technical manuals and specification sheets for high technology clients in the Metro Washington DC area to include:Researched projects to qualify key information identifying current and future niche market opportunities for clientsDeveloped Direct Mail questionnaires, telemarketing scripts, Provided analytics of survey results, and.

Responsible for providing a full spectrum of tech service functions of detailed product specifications, development, and analysis to include:Prepared and compared drawings for compliance to state, county, and local codes/ regulations for review by Civil EngineersIdentified compliance issues and revise civil engineering detailsProduce building plat.