Zenya Da Silva Gallagher Email & Phone Number

Boca Raton, Florida, US

Boca Raton, Florida, US

I oversee Human Resources, Payroll, Employee Professional Development and Recruitment while continuously building and shaping Lamark Media’s culture and reputation as a strong strategic partner to our clients. As an innovative and strategic HR practitioner with extensive executive-level experience in Corporate Operations, Human Resource management and a.

The Outlier Project is a unique (no shock there) global membership community for people who believe that “Anyone can be ordinary but we all have the power to choose to be extraordinary.” As a community we support each other around the world to live our versions of an extraordinary life through really cool live and interactive events like “Legends Series”.

Expert in leading projects as an independent consultant in areas of: Human Resources, Talent Acquisition, Talent and Organizational development, Key Metrics Dashboard, Cost Reduction Strategies, Total Rewards Strategy, Training, Contact Center / Outsourcing Leadership and Team effectiveness. Global Business Operational perspective through diverse business.

• Second employee hired to co-lead a fast-paced retail start-up and call centers with Global operations which was eventually purchased for $153M. Centerfield is a leader in performance-based marketing and BPO that.
• Led US-based and International HR and operational teams (Call Center/Business Development, Lifecycle) to support global sales and marketing operations with a focus on talent recruitment and management, development.
• Co-Launched new call center locations, products, and companies including Elephant Wireless, Yes Wireless, Marketing Guru, Clear Smile Spas, E Club, Oink Inc., and Saveology.com with Call Centers in Florida, New Jersey.
• Created the Human Resources Division from scratch, developed human capital infrastructure and led two full-scale HRIS implementations (Paychex and ADP Workforce Now - 120 Retail Stores & 7 Call Centers. 3 Countries).
• Served as Subject Matter Expert in International legal compliance on all labor, legal, and multi-government reporting requirements, including but not limited to WC, EEO, ADA, ADAA, DOL eligibility, and FMLA.
• Hired, coached, and mentored over 4,000 top-performing team members to support unprecedented global expansion & growth. Instrumental in several M&A integrations.

• Spearheaded complex labor relations in three countries with varying State & Local Authorities and acted as key advisor on initiatives related to Employee Relations, Recruiting, Benefits Administration, Payroll, Risk.
• Negotiated, implemented and administered Benefits and Compensation programs including medical, dental, supplemental insurances, COBRA administration, vacation, sick leave time, 401K, FMLA and Workers Comp.
• Orchestrated logistical operations and reduced shipping costs 48% YoY by continuously renegotiating vendor agreements.
• Managed $2.5M in monthly Marketing spend (Facebook, Google, MSN, etc) and successfully outlined the organizational design to create a unified, efficient global marketing organization.
• Administered $500,000/year in Corporate travel and housing, negotiated lodging for call center regions and partnered with hotels, airlines and rental car agencies to negotiate preferred pricing and rates.

Bachelor Of Business Administration - Bba

Human Resources Management And Services

Human Resources- Phr, Human Resources Management And Services