Jeff Crawford Email & Phone Number

United States

Answer phones, evaluate customer needs, and direct to the proper departmentOnline training and workshops

Dubuque, Iowa, United States

• Managed daily operations of retail and online computer sales and service.• Worked on promotional initiatives designed to drive traffic to online store pages.• Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.Trained customers on basic computer usage skills such as proper file management techniques, internet safety bestpractices and email etiquette.• Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly

Dubuque, Iowa, United States

Provided technical support for hardware and software issues to end-users via telephone, email, and remote access tools.• Troubleshoot and repair computer hardware, software, and peripherals.• Support end-users by setting up and administering user accounts, email, and permissions.•• Troubleshoot and repair computer hardware, software, and peripherals.• Support end-users by setting up and administering end-user accounts, email, and permissions.• Troubleshoot and repair computer hardware, software, and peripherals.• Support end-users by setting up and administering user accounts, email, and permissions.

Dubuque, Iowa, United States

• Ability to assess customer needs by asking probing questions while remaining professional at all times.• Optimized listings content for maximum SEO effectiveness to drive traffic from organic search results.• Coordinated marketing activities such as promotions and special events.