Jose F Gonzalez Email & Phone Number

Brownsville, Texas, United States

Collaborate with the IT department to identify and implement technological solutions that improve student support services and streamline administrative processes.Provided initial technical support and error reporting to the IT Department regarding the implementation of TargetX Salesforce, Ellucian Colleague Self-Service, and Starfish Retention Platform.Provided in person and virtual instruction and training to new employees and student workers for Ellucian Colleague and… Show more Collaborate with the IT department to identify and implement technological solutions that improve student support services and streamline administrative processes.Provided initial technical support and error reporting to the IT Department regarding the implementation of TargetX Salesforce, Ellucian Colleague Self-Service, and Starfish Retention Platform.Provided in person and virtual instruction and training to new employees and student workers for Ellucian Colleague and Colleague Self-Service ERP Software, Perceptive Content, Argos Reporting, Office 365, and collaboration with testing for the implementation of the new CRM based on Salesforce.Assist in the development and implementation of technology instruction in person and virtual programs and learning materials for staff, ensuring that they have the necessary skills to effectively integrate technology into their teaching and administrative tasks.Validated and processed admissions and financial aid documents, digitalized and uploaded and updated records according to college guidelines and federal regulations like FERPA. This includes Dual Enrollment, High School Seniors, Transient, Non-Traditional, Returning, and International Students.Implemented a partnership called Ventanilla de Orientacion with the Mexican Consulate to provide educational resources to the community in general according to the Mexican Government and College District Goals.Implemented new procedures and policies for International Students under F1 Visa, according to SEVIS and immigration regulations. Show less

Corpus Christi, Texas Area

Implemented new procedures to update and repair equipment in a faster and more efficient way.Created a new information kiosk with real-time news and information for the students.Collaborated with the IT department to enforce IT security policies.Provided help desk support to students in the computer lab.Repaired, maintained, and updated equipment according to college IT and management policies.Filed contracts and student documentation according to the… Show more Implemented new procedures to update and repair equipment in a faster and more efficient way.Created a new information kiosk with real-time news and information for the students.Collaborated with the IT department to enforce IT security policies.Provided help desk support to students in the computer lab.Repaired, maintained, and updated equipment according to college IT and management policies.Filed contracts and student documentation according to the college policy.Assisted in the development and implementation of technology training programs for faculty and staff.Provided Technical support, troubleshooting and repair of Laptops and DSLR Cameras. Show less

Mexico City, Mexico

Develop and maintain a deep understanding of Canon's products and services to provide accurate and efficient technical support to customers.Provides service and support to Mexican customers and partners regarding Canon products and services from the Imaging & Printing Solutions Division including Professional Products.Diagnostic, Troubleshooting and training regarding Canon EOS, PowerShot, VIXIA, Cinema EOS, PIXMA, ImageClass, SELPHY and ImagePROGRAF line… Show more Develop and maintain a deep understanding of Canon's products and services to provide accurate and efficient technical support to customers.Provides service and support to Mexican customers and partners regarding Canon products and services from the Imaging & Printing Solutions Division including Professional Products.Diagnostic, Troubleshooting and training regarding Canon EOS, PowerShot, VIXIA, Cinema EOS, PIXMA, ImageClass, SELPHY and ImagePROGRAF line products.Provides Sales Training, Instruction and Support regarding new and upcoming products and services.Communication with Canon CITS regarding the escalation of issues in order to provide a quick and precise response.Maintains log of problems using CRM application so that recurring problems can be reported and solved.Successfully handles escalated customer issues representing the company in a positive customer relations manner.Develop and deliver instruction materials for new technical support representatives to ensure consistent and high-quality customer support.Provide on-site technical support to Canon customers as needed.Collaborate with cross-functional teams to identify and resolve complex technical issues.Collaborate with other areas to provide input on customer needs and requirements for future product and services enhancements.Perform regular audits of technical support processes to identify areas for improvement and implement changes to increase sales, efficiency and customer satisfaction.Stay up-to-date with industry trends and advancements in technology to provide innovative solutions to customers Show less

Querétaro Area, Mexico

Develop and maintain a comprehensive knowledge of Telmex's ADSL network infrastructure and technical support systems.Ensure the proper configuration and maintenance of network devices and systems to optimize performance and minimize downtime.Conduct regular training sessions on new networking technologies and provide technical support to customers.Provide technical support to Telmex customers by troubleshooting network issues and resolving them in a timely… Show more Develop and maintain a comprehensive knowledge of Telmex's ADSL network infrastructure and technical support systems.Ensure the proper configuration and maintenance of network devices and systems to optimize performance and minimize downtime.Conduct regular training sessions on new networking technologies and provide technical support to customers.Provide technical support to Telmex customers by troubleshooting network issues and resolving them in a timely manner.Collaborate with other departments to identify and resolve network issues that impact multiple areas of the company.Analyze network traffic and performance data to identify areas for improvement and implement solutions to enhance network performance.Ensure the timely and accurate documentation of network configurations, troubleshooting steps, and solutions to ensure efficient problem resolution and knowledge sharing Show less

Bachelor'S Degree, Cloud Computing, 3.4

Associate Of Arts And Sciences - Aas, Computer And Information Systems Security/Information Assurance

Activities and Societies: Student Leadership Academy, Creative Media Student Club

Computer Networking And Information Security

Activities and Societies: National Society of Leadership and Success

Computer Network And System Administration

Business Administration In Information Technology, It, Computer Networking