Intisar A. Email & Phone Number

Birmingham, England, United Kingdom

Address day-to-day questions from managers and staff about Birmingham Mind’s policies and procedures, ensuring they receive helpful and timely support.Take charge of the monthly payroll process, carefully managing the HR system to ensure all changes are recorded accurately and on time, including setting up new team members.Handle the recruitment process from start to finish, working closely with managers, agencies, and candidates to make sure everything runs smoothly.Make sure all new staff and volunteers complete their DBS checks and keep records up-to-date, including managing renewals every three years.Keep track of probation periods, following up with relevant communications to ensure everything is on course.Assist managers with flexible working requests, and inquiries about maternity and paternity leave, offering guidance and support as needed.Attend meetings, take detailed notes, and produce clear minutes, while also helping to prepare and deliver HR training sessions.Keep HR documents well-organized, including staff files, the agency workers spreadsheet, and the approved drivers list, and handle document redaction for Subject Access Requests when required.Administer and manage employee benefits, ensuring that staff are informed about their options and supported in accessing their benefits.

England, United Kingdom

First point of contact for general HR and L&D queries from employees via telephone, email & face-to-face,ensuring all queries recieve a response within set SLA's.Ensuring acurate maintenance of digital and electronic personnel records.Supporting the wider business with contractual and 1st level policy related queries by explaning procedures and policies concisely and efficiently.Processing external references.Arranging training sessions for employees.Booking/co-ordinating training courses.Liasing with suppliers to raise purchase orders, processing invoices and recharges and ensuring that income and expenditure records are kept up to date.Tracking of elerarning completion within the learning management system (LMS).Work with the HR Administration team to maintain HR Data records and databases.Collate and input relevant information into the HRIS relating to payroll on a monthly basis (i.e. new starters, leavers, contract changes, maternity/paternity/sickness absence/other absence/ annual leave).Prepare various documents including employment contracts and HR related letters.Monitoring and auditing data.Ensure quality of service and operational performance by working within HR documented processes. Assist with HR projects.Undertake other duties as assigned by management and commensurate with this role.

Birmingham, England, United Kingdom

Using SystemOne to book and register patients in-line with practice appointments procedures.Producing and computing invoice from patients visits.Auditing records to ensure data credibility.Documenting consultations letters and sending off appropriately while ensuring data regulations are met. Ensuing optimum efficiency of the appointment system.Ensure that patients without appointments but who need 'urgent consultations’ are booked intoappropriate slots and referred to a GP where necessary.Placing outgoing calls to patients who missed appointments or need appointments.Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.Undertaking administration tasks as allocated on rota organised by Team LeaderWorked with medical Office staff to ensure completion of tasks.

Birmingham, England, United Kingdom

Maintained employee data and kept updated accounts of all employment records while complying with data protection regulations.Provided clerical and administrative support to HR and answered queries of employees within company set SLA.Updating and drafting letters, contracts and policies for employees and management.Assisted in the processes, meetings, and consultations of employees under redundancy or at risk as stipulated by TUPE regulations.Assisted in recruitment processes, payroll, and pension record update.Assisted in organising employee wellbeing events with 98% success.Assisted a senior HR in daily and strategic HR procedures and processes.

Birmingham, England, United Kingdom

Successfully managed information using NHS EMIS Web software, including sign-in, patient records, medication request and patient booking with 100% accuracy.Handled incoming and outgoing calls with an overall customer satisfaction core of over 89%.Handled successfully 30+ phone calls daily from clients, vendors and general public with no complaints.Greeted patients, signed them in and directed them to their destination.Performed administrative and clerical tasks.Performed Asthma reviews, height and weight monitoring on patients.Schedule, reschedule and verify patients appointments.Coordinate physician schedules and maintain patient flow by communicating patient arrivals and delays.Drafting and sending patient letters. Handling and cross checking in and out patients registration forms, printed prescriptions and or sick notes.

Birmingham, England, United Kingdom

Abuja

Installed, configured, managed and monitored computer systems and network infrastructure of the station.Performed a variety of computer and software repairs and maintenance activities.Evaluated system performance of computers to plan and execute software and hardware upgrades across the Station.Coordinated all aspect of help desk and support which reduced downtime by 47% caused by computer and network issues.Administered all aspect of active directory group policies such as creating and managing end-user accounts using active directory.Enhanced support processes and procedures, resulting in 93% end-user satisfaction.Investigate and respond to support requests including outside station.Document inflow and outflow of documents and request and coordinated meetings and kept records.

Abuja

Kept a record of incoming and outgoing of documents and request.Provided Clients with information on upgrades and troubleshoot computer related issues.Diagnosed a range of hardware, software and network issues.Tracked and maintained logs of products.

Master'S Degree, International Business With Human Resource Management

Bachelor'S Degree, Management Information Systems And Services, 1St Class