Nikhil Singh Email & Phone Number

Tempe, Us

Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. We bring award-winning products and services in cybersecurity, online privacy, and identity protection to more than 500 million users in more than 150 countries. ReputationDefender is the leader in the online reputation management and digital privacy space. Founded in 2006, we pioneered the industry—and we remain the largest, most trusted company within it. We believe that everyone has the right to be empowered online—whether that means removing personally identifying information from people-search databases, ensuring that accurate information appears prominently in search results, or helping businesses put their best foot forward in online reviews and social media. ReputationDefender provides these solutions and more through a diverse range of products tailored to meet the unique needs of our clients.

Constellor is a school for Communication & Confidence Building based in Bangalore. It enables young kids to build strong foundation in speaking and communication skills and transform them into confident and fearless speakers.It provides an integrated, Performance Communication & Social Emotional Learning based training platform built on key pillars of effective communication - Imagination, Articulation, Reading & Writing, Speaking & Performing that enables children to overcome shyness and express themselves fearlessly.The program provides student with a unique Talent Showcase Platform to demonstrate their acquired skills in Creative Thinking, Communication & Public Speaking. This includes both digital Online & Offline mediums like Digital Magazine, Podcasts, Talk Shows, Stage Performances and Live Projects.

Cupertino, California, Us

Bengaluru, Karnataka, In

Key Role: Business Unit Ownership including Product/Service management, GTM strategy, P&L, customer experience management & service delivery.Revenue Generation: Set up and scaled remote managed services business from ground zero to annual revenue of $2M USD in 2.5 years with a strong workforce of 250+ engineers.Products & Services: Developed multiple new lines of business to render IT Ops transformation solutions and services for enterprise market – Service Desk as a Service, IT Security as a Service, Cloud Managed Services, NOC Monitor, NOC Assist, Knowledge Management Solution.Service Delivery: Built the entire NOC and SOC team comprising of different technology practices including Network & Security, Data Center, Service Desk, Digital Workplace and Cloud Management. Delivered multiple digital transformation projects:o Accenture/Zee TV: Drove complete digital IT Ops transformation project resulting in enhanced customer experience, cost optimization and operational efficiency. o Airtel Managed Services – Set up remote NOC, SD and delivered remote serviceso Robert Bosch – Drove field force transformation project driving cost optimization.Strategic Initiatives: o Partnerships: Set up new strategic alliances with leading OEMs – Google Cloud Partner, FreshService, HP (Aruba, GreenLake) as part of growth.o International Expansion: Expanded the geographical footprint of firm by launching Master Managed Services Program (MSSP) in UK in white labeled format. Set up office, hired Sales team, ran operations remotely.

Bengaluru, Karnataka, In

- Led the product management and engineering initiatives at PowerSquare in IoT, voice and wireless charging space in consulting role.- Responsible for setting up the partner ecosystem by building relationships with various stakeholders to enable collaboration and generation of opportunities in a win-win model.

- Evangelized, built and marketed ZopTag – the cloud/SaaS based marketing and advertising multi-channel listing platform for retailers.- Built a strong scalable SaaS/Cloud based content management platform comprising of merchant store fronts, catalog management, listing management, marketing campaign management along with mobile apps for consumers and store management.- Launched offline visual merchandising services for the brick and mortar retail outlets on a subscription model. Did face lift of leading stores through concept driven user stories that drove higher footfall and conversions.- Acquired 100+ premium stores – onboarded more than 80K SKUs with 50,000+ consumer downloads.- Conceptualized & rolled out closed loop marketing programs driving higher customer engagement, footfall & conversions  MRR of 20K USD, Avg Conversion Rate – 8% - 10%

Anywhere, Us

- Led Support.com's Nexus Service Delivery SOP automation platform that enables companies to reduce the cost of technical support while improving customer experience by automating workflow, powering agents with remote support tools for computing and mobile devices, and providing rich analytics and data visualization for optimizing customer support operations- Built successful consumer centric PC Diagnostics and Repair solutions for different verticals – Retail (Large Electronic stores like Office Depot, Staples, OfficeMax), Cable Service Providers (Comcast, Time Warner Cable, Aol) and Technology Companies (Symantec, McAfee, F-Secure, MalwareBytes)

Anywhere, Us

- Built and managed computer and mobile diagnostic and security software that accounted for a revenue from 0 to $20 million USD. - Led and managed the product roadmap of 9 different products simultaneously using agile based software product management methodology that drove faster releases, faster customer feedback-cycle and higher customer satisfaction.- Built a small yet highly focussed team of product managers, content writers and UX professionals that drove user-centered design and product innovation across different lines of products - Built and managed automated tools for lead generation that translated into higher sales both in-store as well as online channels.

Anywhere, Us

- Managed the service offerings and service delivery during the launch of Support.com including service definitions, SOP & service delivery, pilot with friends & family and final product launch.- Built and managed the business partner alliance program with top global security software providers including McAfee, Symantech, Grisoft, F-Secure, Malwarebytes.- Created the first solution for unattended, automated, SOP (Standard Operating Procedure) driven remote technical support service delivery system for computer (Windows, Mac) and mobile (Android, iOS) diagnostics and repair related services. This resulted in reduction of AHT from 45 mins to 5 mins improving the bottom line significantly.- Provided global pre-sales support to global sales team to acquire new customers and manage existing ones.

Foster City, Ca, Us

• Owned product road map for Quinstreet’s SaaS/Cloud based Network Marketing solution for the Direct Sales Service industry.• Conceptualized and marketed Corporate and Distributor related SaaS solutions to Direct Sales companies like Amway, Herbalife etc.

San Francisco, Ca, Us

• Managed entire product road map for delivering AI driven SaaS/Cloud based paperless mortgage automation solution, Aktive Mailcenter, for USA Mortgage industry that accelerated the loan buying and selling processes. • Built and launched Omni-channel document management system - "Aktive Mail Center" for Mortgage Industry integrating Lenders, Investors and Servicers. • Owned, built and managed cloud based paperless loan origination platform using OCR, AI & workflow automation that drove loan origination process & reduced labor by 80%. • Developed & managed product road map for delivering Car Park Management solution, on a SaaS/Cloud based model for UK Parking industry that can cut down the overall cost in selling and managing parking spaces.• Led the Professional Services division for the domestic market requirements in the field of web content management and IVR solutions.

San Francisco, Ca, Us

- Designed, architected & delivered IVR based parking management system in 3 months that enabled company to setup footprint in UK parking solutions market. - Recruited, mentored and scaled up engineering team from 5 to 40 engineers to augment growth plans of the company.

•Owned business consulting, pre-sales support, account management involving client interactions and technical presentations to domestic and international clients.• Developed the enterprise business consulting team from 2 to 10 for delivering IBM Websphere business solutions.• Delivered Websphere based e-commerce solutions to public sector companies like BPCL (ebharatgas.com)

Leadership & Management, Organizational Leadership

Mba, Marketing

B.E., Civil

Higher Secondary, Science