Ibrahim Nujurally Email & Phone Number

Plaines Wilhems District, Mauritius

Mauritius

To provide technical support to users and customersIncident Management - To manage and resolve customer or user requests according to internal processes and standardsTo participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreementsTo implement change requests according to.

Mauritius

• Provide onsite local IT support to IML for incidents that are assigned to the IT Support team & ensure that ITIL standard processes are followed for services provided
• Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers)
• Support general OS/MS Office/other application running problems or corruptions
• Support and advice the Facilities Management/Office Services in relation to offices move planning
• Support Hardware and Software asset management as per our global processes
• Be responsible for LAN cabling troubleshooting

Mauritius

La société Activeo, basée en France, est un leader reconnu de l'Expérience Client en apportant Expertise et Solutions de Collaboration depuis plus de 20 ans.​Activeo aide les organisations multinationales et locales à améliorer l'efficacité de leur Relation Client par le biais de ses métiers: Business Consulting, Intégration et Développement de logiciels..

Mauritius

- Prendre en charge des incidents signalés au support client- Résoudre les incidents par télémaintenance- Assurer l’escalade ou les services support de nos partenaires éditeurs ou constructeurs- Suivre les tickets en cours et coordonner les actions pour assurer la résolution de tous les incidents dans les meilleurs délais.

Mauritius

Identifying business opportunities, building and maintaining successful relationships with prospects and existing clients,Collaborating with executives on business strategy to determine objectives, Collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, they determine the technical.

Mauritius

Manage and monitor all installed systems and infrastructure.Install, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with.

Ebene

• Provide onsite local IT support to PWC for incidents that are assigned to the IT Support team & ensure that ITIL standard processes are followed for services provided
• Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers)
• Support general OS/MS Office/other application running problems or corruptions
• Support and advice the Facilities Management/Office Services in relation to offices move planning
• Support Hardware and Software asset management as per our global processes
• Be responsible for LAN cabling troubleshooting

Mauritius

• Respond promptly to Customer Technical issues and assist through diligent research, reproduction and troubleshooting- Manage SLA and and proper escalation of issues- To provide continuous updates on progress of.
• Provide a professional first technical point of contact for the customer
• Qualify all request received through internal tools.
• Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process

Mauritius

1. Integration of Ticketing system.2. Reviewed procedures.3. Documentation and Knowledge base for all systems and application.4. Reviewed and updated test sheet.5. Network monitoring and fault management.6. Cross functional over CORE, RAN and IT7. Prepare weekly/monthly reports9. Dealing with customer complaints10. Troubleshooting and installation of.

1. Complaints hadling, Escalation and troubleshooting customer issues.2. Radio acess network monitoring, troubleshooting, esclation on nokia siemens platform and huaweii platforms.3. Testing all services offered by emtel and reporting daily.4. Shift handover meeting and good practise of work flow escalation to next shift. 5. Communicating inter department.

Installing and configuring Blackberry Smartphone (BIS and BES). Proven technical and practical experience in installing Wimax (wireless internet connections) and Hsdpa modems (wireless broadband).

UK

cashier ( operating till and cashing up), increase sales, replenish shelves, stock roll over, maintain shop floor, security and closing store.

UK

Supervising sales assistants and assisting mangers in the store.

Ccna, Networking And Telecommunications, Pass

Activities and Societies: Design, Configuration and implementation of Cisco network architecture at an associate level1. Network.

Itcrp, Information Technology, Pass

1. Basis/ Intermediate SQL 2. XML/ XSLT 3. Time management 4. Stress management 5. Communication skills and decision making 6. Project.

Mcts, Microsoft Windows 7 Configurations

Bsc (Hons)In Business Information Technology., Business Information Technology, Degree

Diploma In Visual Programming, Information Technology, Diploma

Diploma In Business Administration, Business Administration, Diploma

Nvq Level 2, Social Care, Nvq L2

Imis Higher Diploma, Management Information Systems, Pass

Bts, Gestion Informatique, Certificate