Ibrahim Nujurally Email & Phone Number

Plaines Wilhems District, Mauritius

Mauritius

To provide technical support to users and customersIncident Management - To manage and resolve customer or user requests according to internal processes and standardsTo participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreementsTo implement change requests according to internal processes and standardsTo monitor all events that occur through the IT InfrastructureTo communicate and escalate, if needed, to team leads on issues identified which may impact on delivery schedulesTo liaise with service providers and 3rd party suppliers for any issues which may require their interventionTo be compliant with internal security policies and processesTo involve in product upgrades/ releases

Mauritius

• Provide onsite local IT support to IML for incidents that are assigned to the IT Support team & ensure that ITIL standard processes are followed for services provided• Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers)• Support general OS/MS Office/other application running problems or corruptions• Support and advice the Facilities Management/Office Services in relation to offices move planning• Support Hardware and Software asset management as per our global processes• Be responsible for LAN cabling troubleshooting• Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements• Together with the IT Manager for the Region, assist with the resolution of escalations• Coordinate and manage equipment through IML appointed list of vendors

Mauritius

La société Activeo, basée en France, est un leader reconnu de l'Expérience Client en apportant Expertise et Solutions de Collaboration depuis plus de 20 ans.​Activeo aide les organisations multinationales et locales à améliorer l'efficacité de leur Relation Client par le biais de ses métiers: Business Consulting, Intégration et Développement de logiciels. Activeo fournit ses prestations Support & Managed Services.Support client sur les technologies: Cisco, Verint, Genesys, Nice (contact center multi canal/recording/WFM/WFO/QM/speech analytics)- Prendre en charge des incidents signalés au support client- Résoudre les incidents par télémaintenance- Assurer l’escalade ou les services support de nos partenaires éditeurs ou constructeurs- Suivre les tickets en cours et coordonner les actions pour assurer la résolution de tous les incidents dans les meilleurs délais.

Mauritius

- Prendre en charge des incidents signalés au support client- Résoudre les incidents par télémaintenance- Assurer l’escalade ou les services support de nos partenaires éditeurs ou constructeurs- Suivre les tickets en cours et coordonner les actions pour assurer la résolution de tous les incidents dans les meilleurs délais.

Mauritius

Identifying business opportunities, building and maintaining successful relationships with prospects and existing clients,Collaborating with executives on business strategy to determine objectives, Collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, they determine the technical requirements to meet client goals and act as liaison between the organization's sales/business development and engineers.

Mauritius

Manage and monitor all installed systems and infrastructure.Install, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.Maintain security, backup, and redundancy strategies.Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.Participate in the design of information and operational support systems.Provide 2nd and 3rd level support.Liaise with vendors and other IT personnel for problem resolutionNetwork: - configuration of routing and switching equipment;- basic configuration of firewalls;- establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment; the support and administration of firewall environments in line with IT security policy;

Ebene

• Provide onsite local IT support to PWC for incidents that are assigned to the IT Support team & ensure that ITIL standard processes are followed for services provided• Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers)• Support general OS/MS Office/other application running problems or corruptions• Support and advice the Facilities Management/Office Services in relation to offices move planning• Support Hardware and Software asset management as per our global processes• Be responsible for LAN cabling troubleshooting• Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan• Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements• Together with the Senior Associate/ IT Manager for the Region, assist with the resolution of escalations• Coordinate and manage equipment through PwC appointed list of vendors• Ensure a close liaison with Global Service Desk and other IT support groups world wide.

Mauritius

- Respond promptly to Customer Technical issues and assist through diligent research, reproduction and troubleshooting- Manage SLA and and proper escalation of issues- To provide continuous updates on progress of issues,until resolution.- Call customer for updates or further information where necessary- Follow up internally with technical team member to keep the momentum going.- To be able to support and maintain existing system• Provide a professional first technical point of contact for the customer• Qualify all request received through internal tools.• Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.• Provide updates as needed to the customer in order to meet performance objectives.• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process• Perform technical escalations in line with company procedure.• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.• Liase and refer issues to correct/relevant entities as appropriate.• Undertake any other reasonable task as assigned.

Mauritius

1. Integration of Ticketing system.2. Reviewed procedures.3. Documentation and Knowledge base for all systems and application.4. Reviewed and updated test sheet.5. Network monitoring and fault management.6. Cross functional over CORE, RAN and IT7. Prepare weekly/monthly reports9. Dealing with customer complaints10. Troubleshooting and installation of NMS11. Ensure compliance to set standards12. Automation

1. Complaints hadling, Escalation and troubleshooting customer issues.2. Radio acess network monitoring, troubleshooting, esclation on nokia siemens platform and huaweii platforms.3. Testing all services offered by emtel and reporting daily.4. Shift handover meeting and good practise of work flow escalation to next shift. 5. Communicating inter department and with international partners to troubleshoot issue at far end. 6. Reporting: Weekly and daily report complilation and escalation to different departments. 7. Assist enginners when there are parameters changes and planned activities on the network. 8. Document work flow throught network diagrams.9. Work as a team.10. Cover up colleagues.11. Monitoring and escaltion on CORE network on huaweii platforms. 12, Ad hocs reporting and testing.13. Working odd hours.

Installing and configuring Blackberry Smartphone (BIS and BES). Proven technical and practical experience in installing Wimax (wireless internet connections) and Hsdpa modems (wireless broadband).

Uk

cashier ( operating till and cashing up) , increase sales, replenish shelves, stock roll over, maintain shop floor, security and closing store.

Uk

Supervising sales assistants and assisting mangers in the store.

Ccna, Networking And Telecommunications, Pass

Activities and Societies: Design, Configuration and implementation of Cisco network architecture at an associate level1. Network.

Itcrp, Information Technology, Pass

1. Basis/ Intermediate SQL 2. XML/ XSLT 3. Time management 4. Stress management 5. Communication skills and decision making 6. Project.

Mcts, Microsoft Windows 7 Configurations

Bsc (Hons)In Business Information Technology., Business Information Technology, Degree

Diploma In Visual Programming, Information Technology, Diploma

Diploma In Business Administration, Business Administration, Diploma

Nvq Level 2, Social Care, Nvq L2

Imis Higher Diploma, Management Information Systems, Pass

Bts, Gestion Informatique, Certificate