Project Manager at a multiple award-winning home renovation team who specialised in delivering projects from end-to-end.Roles & Responsibilities Survey & Define Scope - I meticulously surveyed and analysed the customer’s property, working closely with them to understand their requirements. By clearly defining the scope of the project, I ensured that every detail was aligned with their vision. Generate a Project Estimate - With a keen eye for detail and extensive experience in the industry, I generated accurate project estimates with the goal to provide the customers with clear understanding of the scope and budget of the project from the outset.Set out Project Schedule & Production - Drawing on our team & industry experience, I established comprehensive project schedules and production plans. This ensures that each step of the project process was executed efficiently, on time within budget.Manage Project Works & Budget to Completion - Throughout the project, I took on the role of overseeing all works, ensuring that they were executed to the highest standards of quality. I also maintained diligent control over the budget, making sure that costs were managed effectively without compromising on quality.Manage Customer Relations - Customer satisfaction was a top priority, and I was committed to building and maintaining strong, positive relationships with customers. I was always available to address any concerns or queries they had, providing them with peace of mind throughout the project.Account Management - I also managed relationships with our trusted network of contractors, retailers and suppliers. This ensures the seamless procurement of materials and services, contributing to the overall success of the project.Team Management - As part of our collaborative approach, I oversaw the coordination and performance of our skilled team members, fostering a harmonious working environment that maximised productivity and creativity.

Project ManagementAs the Project Manager for a significant £2.4 million building project, I worked with the Stakeholders during the initial due diligence phase to discover project viability by carrying out detailed assessments, defining the project's scope and budget.Project Administration - I closely managed all aspects of the project, including document control, to ensure smooth coordination and progress. I facilitated effective communication and collaboration with various professional services, contractors, and suppliers.Stakeholder Management - As part of my commitment to keeping stakeholders informed, I provided weekly updates on project status and financial progress. Site Management - Ensuring the site operated smoothly and securely was of utmost importance to me. I managed site access diligently, regulating staff, trades, and equipment deliveries, while implementing strict security measures to safeguard the project's integrity.Project Coordination - I facilitated meetings with management and stakeholders to review contractor findings. By collaboratively exploring the outcomes, we identified areas of improvement and proposed actionable next steps. This approach allowed us to make well-informed decisions and maintain project momentum while aligning with our overall objectives.Property Management - I also effectively managed one commercial property and two office buildings for the Stakeholders by coordinated maintenance activities, ensuring the properties' pristine condition and tenant satisfaction.

Responsible for Managing three residential properties that accommodated 16 tenants:Key Responsibilities Included:- Facilitated the Licensing of the properties as Houses of Multiple Occupation (HMOs). - Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.- Managed tenancy renewals, securing necessary fees from tenants.- Arranged property repairs, obtaining quotes from contractors for maintenance issues.- Addressed initial complaints from tenants offering potential resolutions to any property management issues.- Confirmed all managed properties comply with current legislation including fire and furnishings, electrical safety, HMO's and non-resident landlords.- Arranged and carried out property inspections, preparing report of findings for landlord.- Responsible for budgeting for all properties, ensuring cost-effective operations.- Managed own workload efficiently, reviewing priorities frequently and meeting strict, time-sensitive deadlines.

I had the privilege of leading, coaching & mentoring 40-45 young adults from all over the world across a 4 year period.As Course Manager at Jubilee Training Centre, I had the privilege of taking on a leadership role in guiding and mentoring young adults on their journey to personal and professional growth. Over the course of my tenure, I successfully facilitated training courses that equipped these individuals with essential life skills, fostering their development into well-rounded and empowered individuals.One of the core components of the training program was project management. Through practical exercises and real-life scenarios, I instilled in the participants the ability to manage tasks effectively, set achievable goals, and navigate challenges with confidence.Another vital aspect of the training involved leadership development. Understanding the importance of strong leadership in any field, I introduced the young adults to the principles of effective leadership, emphasising qualities like communication, teamwork, and decision-making. By engaging them in group activities and leadership simulations.Community outreach was an integral part of the training program. I encouraged the young adults to engage actively in community service, emphasising the importance of giving back to society and making a positive difference in the lives of others. By organising volunteer opportunities and community projects, I instilled a sense of social responsibility and empathy in the participants, fostering a culture of compassion and service.Witnessing the transformation of these young adults during the training was immensely rewarding. As they completed the courses, they emerged as more confident, skilled, and socially responsible individuals, ready to take on challenges in their personal and professional lives. The impact of the training extended far beyond the classroom, empowering them to make positive contributions to their communities and society as a whole.

Played a key supporting role to the Project Director in handling administrative tasks and logistics efficiently.I successfully coordinated the nationwide move and renovation of new offices, ensuring seamless transitions and optimised workspace functionality.Throughout the project, I planned and executed the logistical elements, ensuring that all necessary resources, equipment, and personnel were in place for a seamless transition.By collaborating closely with internal stakeholders, external service providers, and contractors, I facilitated a coordinated effort that led to the timely completion of the office move and renovation.Addressing challenges proactively, I applied my problem-solving skills to find practical solutions and keep the project on track. I maintained open communication with all parties involved, ensuring everyone was informed about progress and any necessary adjustments.

As the leader of five departments comprising 35 staff, I efficiently managed and coordinated over 300 events annually across four venues, accommodating a diverse range of attendees, from 50 to 500 delegates per event.I spearheaded the strategic implementation of initiatives aimed at enhancing internal processes, fostering seamless interdepartmental collaboration, and elevating the overall customer experience.In close partnership with the Operations Director and Personnel Manager, I actively contributed to staff recruitment and welfare, ensuring that the organisation maintained a talented and motivated workforce.I collaborated closely with the Marketing Director to develop impactful event promotion strategies and streamline the booking process, increasing attendance and engagement.I played a pivotal role in stakeholder meetings, engaging extensively to ensure alignment with organisational goals and facilitate successful project outcomes. My dedication to driving positive change and optimising operations significantly contributed to the success of the organisation's goals.

- Assistant to Operations Director 2007 – 2009- Audio Visual Team Leader 2006 – 2007- Catering Department Supervisor 2004 – 2006