• Leads team of 7 recruiters in Student Series fundraising programs for Illinois Chapter through call list organization, mail merge correspondence, and maintenance of organization records through JobAid database• Facilitates recruiter training and develops recruiter engagement plans• Analyzes and maintains recruitment data to ensure monthly goals are met and prepares reports on completion percentages and progress for chapter leadership• Develops recruitment communication materials for Student Series team• Coordinates communication with program coordinators via phone and email to implement fundraising programs at schools and conducts orientation sessions with coordinators and student groups

• Assisted in the development of new and efficient complaint tracking system for a higher education institution• Conducted research and designed materials for SHRM training session titled “Changes to FLSA Overtime Regulations” presented at The Chicago School of Professional Psychology• Reviewed and consulted in development of materials for SHRM certification prep course provided • Evaluated and analyzed financial data for New Vision HR to develop client payment reports• Designed and developed marketing materials for New Vision’s FLSA Overtime Changes service as well as supporting documents

• Managed client communications via phone and email and directed implementation of client data into the Utilities Plus program• Identified, researched, and targeted issues with utility accounts for a list of 10-12 clients • Organized and provided documents, reports and information along with analysis of data for department use and for external clients in a useful, well-organized, and timely manner• Investigated and resolved any account issues for existing clients while recommending effective solutions and plans of action to ensure client satisfaction• Managed and maintained databases to track trouble accounts, as well as developed and conducted bimonthly training for the Utilities Plus program• Designed and maintained department training manuals and organizational flowcharts