Ioan Frombach Email & Phone Number

Cluj-Napoca, Cj, Ro

Responsibilities: - Consulting in all areas of Identity and Access Management(IAM) of EntraID for developers and application owners - Advisor for the IAM department of a customer with a tenant of 400k users - Developing user stories as part of the IAM roadmap - Solving issues and consulting requests from customers - Solutions Architect for Azure Cloud Foundation (Azure Landing Zones)Key Accomplishments: - Building CI/CD pipelines (Azure DevOps, Gitlab) to streamline Entra ID and Azure resource creation and solution deployments via Terraform - Architecting Microsoft 365DSC solution for back-up and cross-tenant desired configuration - Building numerous KQL workbooks to help the support team in speeding up troubleshooting and reporting for management - Developing monitoring strategy for EntraID - Proposing user stories to improve the IAM service and offering, from a technical, management and processes perspective - Architecting and implementing Azure Foundation/Azure Landing Zones via Azure DevOps and Terraform - Internal DevOps workgroup lead with focus on developing Azure infrastructure and DevOps knowledge within the team

Responsibilities:- Member of the Extended Leadership Team of Managed Services, responsible for our division’s strategy for: monitoring, automations, organization of our L1/L2/L3 operational teams- Working on implementing an efficiency and automation culture and standardization of processes, workflows, ways of working- Part of the team responsible for improving our cloud delivery standards and relationships with customers geared towards providing service excellence: leading the managed cloud customer meetings focused on discussing improvements, cost optimizations, handling of cloud operations incidents and requests, implementation of Terraform in Azure infrastructure deployments Platform Owner – Monitoring- Product/Platform Owner of our monitoring service for our Managed Services division- Implementing custom solution to integrate Azure Monitor alerts into ServiceNow via Azure logic apps- Leading a team of 3 NOC engineers + 1 ServiceNow engineer with a focus on improving monitoring together with the operational teams (Windows, Linux, Networking), SCRUM based team- Responsible for our monitoring service offering- SME on monitoring, involved in multiple customer RFPs- Involved in CMDB planning and process improvement with customers at different stages of their CMDB implementation- Working together with the ServiceNow Team to develop a consistent and full monitoring service and ITSM stack- Working on transitioning from device-based monitoring to business service monitoringKey accomplishments:- Successfully migrated all customer’s infrastructure monitoring from an in-house monitoring solution to ScienceLogic- Reorganized the monitoring process by implementing standards and templates- Implemented catalog items in ServiceNow and transitioning into support monitoring processes- Improved efficiency by implementing auto-closing incidents- Contributed to MTTR reduction and problem management by implementing incident enrichments

Timis County, Romania

- Offer Tier 3 level reactive and advisory support to escalated issues from Microsoft Premier Customers on all supported versions of Exchange (2010, 2013, 2016, Office 365)- Effectively handle critical and political escalated issues with high business impact for Microsoft Premier customers- Deliver trainings and workshops (on-site & online) to improve team performance across the Exchange cluster- Mentoring Tier 2 colleagues on their technical and soft skills- Perform source code analysis, collaboration with the Product Group to fix complex scenariosKey accomplishments:- Handled political cases and fix rejection scenarios to positive feedback- Raised several bugs/issues with the Product Group that got fixed in subsequent updates- One of the top performers on customer satisfaction from the Escalation team

Timis County, Romania

- Offer technical reactive and advisory support to Microsoft Premier Customers (mainly DACH countries) on Exchange 2007,2010, 2013, 2016, Exchange Online/Office 365 (full-cloud and hybrid cloud setups) - Effectively handle critical situations with high business impact for Microsoft Premier Customers in the German Area regarding Exchange Server issues.- Deliver workshops and share technical knowledge to improve team performance Key accomplishments:- Consistently ranked as one of the engineers with the biggest impact in the team on amount of cases handled, customer satisfaction and handling political and sensitive customer issues- Effectively collaborated cross-technology (Skype for Business, Dynamics CRM, Active Directory, Outlook) for complex gray-area cases- Engaged in helping the Outlook Support Team to keep their SLAs and KPIs in times of high case volumes- Part of the organizing committee for the 1st and 2nd edition of Microsoft Techathon in Timisoara, responsible for the Exchange Server track- Delivered workshops at LigaAC Labs (Politehnica University Timisoara)- Train the Trainers instructor

Timis County, Romania

- Create, edit and organize data pertaining to the Enterprise Architecture Management field- Maintenance of IT System Landscapes in the EAM software for all of the company’s locations- Collect information from colleagues from all over the world regarding different EAM objects- Active involvement in concept and planning- Create reports based on specific criteria relevant to EAM in PL/SQL Developer and migrate them to the software- Sole Master Data Manager (maintain, modify and update the backbone of all the objects and features relevant to EAM)- Active involvement in the reorganization of the EAM software implementation (from a 2-part system: Test and Productive running on Virtual Windows 2003 Servers to a 3-part system: Quality, Test, Productive running on physical Windows 2008 R2 Servers)Key Accomplishments:- Learned SQL, implemented reporting based on the object database and on management’s needs and requirements

Timis County, Romania

Responsibilities:- Schedule, delegate and track tasks in order to fulfill client requests like installation, migration,transformation and reallocation of equipment based on a specific deadline and budget- Handling of new projects (contract & implementation management)- Assuring SLA fulfillment and managing escalations from customers- Financial controlling, billing and invoicing

Timis County, Romania

Responsibilities:- Review requests for change according to the ITIL process- Working with the Change Management Team to assure that quality requirements and deadlines are met- Conduct monitoring and follow-up on the change requests- Identify opportunities of process improvements

Timis County, Romania

Responsibilities:- Leading a team of 10 agents towards specific goals- Daily and weekly reports of team’s activity- Periodical individual coaching with the team members- Evaluation of team member’s performance and allocation of bonuses- Continuous process improvement

Timis County, Romania

Responsibilities:- First level support for Bosch employees in Germany, Austria and Switzerland- Collect, document and handle orders, inquiries, malfunctions and problems- Handling of technical and user-specific questions- Identification of problems, fault analysis and problem solving- Documentation and presentation of new solutions

Timis County, Romania

Bachelor'S Degree, Finance

Education record