Ioan Pintescu Email & Phone Number

London, Gb

• Senior technical escalation point for addressing and resolving high- priority IT issues, ensuring business continuity.• Led and coordinated technical IT projects from planning through execution, ensuring they were completed on time and within scope.• Provided advanced troubleshooting and resolution for Windows Server 2016 and 2019, Windows 10, Windows 11, Office 365 related issues.• Formulation and design of PowerShell scripts to facilitate management of key business processes, such as leveraging APIs to optimize complex workflows within secure file transfer systems, developing and maintaining an Exchange Online management tool with 50+ automations, or data manipulation for creating custom reports.• Conducted cybersecurity investigations with a heavy emphasis on DLP, providing detailed reporting and recommendations to enhance security measures.• Configured and optimized Mimecast by creating Application Groups, Authentication Profiles and policies such as Content Examination, Attachment Protection, Anti-Spoofing, Impersonation Protection.• Configured and managed advanced mail flow rules, spam policies, and Data Loss Prevention policies within Exchange Online.• Developed and customized SharePoint sites and created Power BI reports• Administered and managed ESET Protect, including creating custom policies, alerts, tasks and automations with dynamic groups, as well as rolling out agent and product updates.• Managed large aspects of network design for new offices.• Oversaw and coordinated patch management for 1300+ devices, including Patch Tuesday updates, Windows Feature Updates, software and antivirus updates.• Training and onboarding new IT staff.

London, United Kingdom

• Provided IT support as part of a global team responsible for over 800 staff across multiple countries, while overseeing and collaborating with local IT teams to ensure adherence to global IT standards and practices.• Coordinated and executed office moves, including the setup of workstations, meeting rooms, and printers.• Training and onboarding new staff and IT personnel • Created guidance documents and policies targeted to both staff and IT personnel.• Active Directory and NTFS file permissions management.• Administrator of several other systems and applications, such as Cerberus SFTP, Intune, Avaya IP Office, MailStore, ManageEngine products, TeamViewer, Cisco DUO.

Iasi County, Romania

• Provided second-level technical support for client-specific platforms and software.• Handled escalated calls and tickets from the Service Desk for advanced troubleshooting.• Configured and maintained Windows Server environments (2008, 2012, 2016) and Print Servers.• Deployed applications and resolved installation issues using SCCM. • Managed Microsoft Exchange accounts and mailboxes.• Administered and managed user accounts, licenses, and access permissions within the Adobe Admin Console.

Iasi County, Romania

• Acted as the first point of contact for over 3,000 users, managing high volumes of tickets, while maintaining a high degree of customer satisfaction.• Provided support to internal employees through various channels, including email, phone and live chat, covering a wide range of issues related to Windows 7/10, Active Directory, the Microsoft Office Suite, OpenUpTime, Citrix, Symantec Endpoint Encryption & Protection, Avaya.• Trained new colleagues on Service Desk procedures, ensuring they quickly adapted to the team's workflows.• Created new guidance document and consistently provided valuable insights to the Knowledge Manager, aiding in the development of new knowledge articles.• Consistently achieved a 90% first-time fix rate, resolving over 650 tickets each month and maintaining top productivity levels on the team.• Served as Back-Up Team Leader, overseeing daily and weekly reports on team activity.

Licentiate Degree, Labor And Industrial Relations

Mathematics And Computer Science