Ioan Danut R. Email & Phone Number

-Integrated microservices that facilitate communication between various parts of a lease ecosystem within Dell Financial Services (DFS) -Mapped data coming from Front End Origination systems into DFS' central lease application (Odessa)-Created and conducted Agile ceremonies in a SAFe environment-Participated in Product Increment planning -Identified dependencies and interlocks -Removed defects discovered during various phases of testing (E2E, UAT) or in production -Facilitated the combined functional and technical demos -Participated at feature handovers with stakeholders and Product Development Managers (PdMs)-Created user stories derived from features following the Gherkin format and ensured grooming and prioritization-Removed team impediments raised during the daily stand-ups -Coordinated activities with the other teams working on the project

Sibiu County, Romania

- Worked concurrently in both service delivery & agile software development teams within the Visma’s internal IT service provider with a customer base of more than 150 individual companies- Manage the roadmap & lifecycle of assigned services, which covered Identity & Access Management, Visma’s central HRM system (internally developed) & Infrastructure Monitoring services- Liaison between customers, teams, vendors and key stakeholders- Identify and clarify customer & end user requirements and bring them forward towards the delivery teams- Prioritizing & refining backlogs to increase stakeholder value - Participate in cross-functional projects for new service deliveries, service scope changes or facilitating automation of business needs- Addressed areas of non-compliance & unnecessary costs- Involved in vendor assessments & contract negotiations

Stowmarket, Uk

- Product and after sales training for country sales organisations, service centres and customers call centres - Support and advise European After Sales structures and internal development department- Analysis of big data, compilation of connectivity statistics and identifying end user trends- Development support for product servicing and diagnosis application

Stowmarket, Uk

-Product and problem solving training for customer call centres-Produced training materials, presentations and communication packages for all after sales partners-Assisted product management with smart application testing and development-Compiled statistics for product development based on connected products generated data-3rd level technical support for hotlines and service centres escalations

Stowmarket, Uk

- Assisted the business head with daily activities and various projects concerning Bosch’s first robotic lawn mower, the Indego- Managed the User Experience (UX) testing groups from UK and Germany to gain end-user insights into new features before launch- Supported the launch of a new mobile app feature for the Indego, called Smart Mow- Responsible for a new accessory for the second generation of robotic mowers- Produced a comprehensive and intuitive problem solving guide to aid the call centres in solving end users’ issues- Analysed monthly online reviews and discussions related to the product range- Produced a comprehensive and intuitive problem solving guide to aid the call centres in solving end users’ issues- Raised SAP project orders and purchase requisitions for the department

Barcelona Area, Spain

During my internship at Casamona I had the following responsibilities: • Scheduled monthly activities within the marketing department• Coordinated SEO activities and social media content• Monitored and tracked behaviour of website visitors through Google Analytics• Trained new coming interns and organised group brainstorming sessions• Liaised with key partners and advertising agencies• Managed real estate portals in order to boost the online presence of the company• Conducted weekly presentations of key figures and the situation within the company • Overlooked the implementation of a new website• Contributed towards creating an organic internal structure having departments collaborate closer

Århus Area, Denmark

Worked in the E-commerce department of Dansk Supermarked Group. Responsibilities include paying close attention to details regarding inventory, inbound and outbound orders. Also learnt about responsibilities towards colleagues and the organisation.

Århus Area, Denmark

Main responsibilities included inventory control and prioritizing shelf replenishment

Bachelor'S Degree, International Sales And Marketing Management

Education record

Exchange student through Eramsus+ programme

Academy Professional (Ap) Degree, Marketing, Entrepreneurship And Innovation

High School, Mathematics And Computer Science