Ioana-Daniela Andrei Email & Phone Number

Zürich, Zürich, Ch

Barcelona, Catalonia, Es

Barcelona, Catalonia, Es

- Managing the Customer Success and Implementation departments, a total team of 11 employees.- Often achieving revenue and client retention targets and KPIs.- Managing a fully remote team on different timezones, mainly US and EU.- Business Development and Customer Success strategy across an international portfolio on clients- Coaching CS team members to nurture strategic relationships with their customers, understanding customer goals/challenges and providing strategic guidance to drive business outcomes.- Experienced in managing high-level customer relationships, negotiations and transactions.- Demonstrable ability to influence and achieve results.- Ability to create an environment of positive collaboration- Ability to drive data-based decisions and business justifications- Excellent written and verbal communication skills alongside strong presentation skills and presence in front of C-level clients.- Hiring and people management.

Barcelona, Catalonia, Es

Vancouver, British Columbia, Ca

- Onboarding & Training - Client Enablement- Upselling (Product & Consulting Services)- Coordinating technical support tickets- Building client roadmaps and putting in place success strategies

Vancouver , British Columbia, Ca

Account implementation for new Cymax clients - Requirements gathering and business analysis - Consult on website/store design, layout and functionality- Identify system gaps and feed requirements to platform team- Provide client input on desired features and functionality for our product roadmap - Provide client requirements and use case details when needed by platform team - Coverage of live clients when needed by the Client Success team - Identify upsale opportunities - Create and verify tickets for the on-boarding developers - Conduct sprint planning sessions with the on-boarding development team- Conduct daily stand-up sessions with the on-boarding development team - Provide additional support in website and platform testing when needed - Create support documentation Driving marketing campaigns for Cymax clients - Using the Adwords, Amazon, Bing and Facebook/Instagram platforms- Tracking tags implementation through Google Tag Manager- Email marketing campaignsJunior Front-End Development tasks- Clients on the Constant Retail platform- Managing Wordpress websites for Cymax business divisions

Vancouver, British Columbia, Ca

- Supporting the sales team - Proposing programs, campaigns, processes etc. to improve customer retention efforts.- In charge of new accounts and customer support.- Supporting the Marketing team efforts to regularly deliver programs driving new leads.- In charge of publishing content on the Marketing.AI blog.

Barcelona, Catalunya, Es

In charge of new business and account management. Achievements:- I helped provide accommodation and transportation services for 30+ international companies (Fortune 500) in Cannes, France for different business events. - Traveled independently and offered on site support to clients attending the Cannes Lions 2014 event.Responsibilities:- Daily cold calling, client follow up, and closing sales by phone/email/using social media.- Converting new and existing leads into loyal customers.- Organizing and managing large accommodation bookings and re-bookings, event management.- Working closely with suppliers to ensure perfect execution of services.- Weekly reporting on call and sales statistics.

Barcelona, Barcelona, Es

Managing the Barcelona Renting office and Cooltra insurance claims in Spain.Achievements:- I was in charge of a sales team of 2+ employees, exceeding our sales quota every month.- I helped establish the first dedicated long term scooter rental office in Barcelona, Spain. Responsibilities: - B2B and B2C sales. - Customer service and front office tasks. - Managing online communication and strategy for the assigned office. - Invoicing and managing payments.- Responsible for all insurance claims for Cooltra offices around Spain.

London, Greater London, Gb

Managing advertising projects for international clients. Achievements:- I was in charge of my own accounts and was able to manage with very little supervision successful campaigns/events for international companies with budgets over 30k/campaign or event. - I also improved my presentation skills, pitching new ideas to executives of important companies.- I improved my creative process by coming up with new strategies and ideas for campaigns and events, working closely with copywriters and art directors.Responsibilities: - Online, TV and print campaigns for the largest financial institution in Romania. - Event management for Discovery Channel , AXN and Orange (mobile network operator) - Online, event management and print campaigns for an important client in the construction field.

New York, Ny, Us

Managing a web project for Coca-Cola´s summer advertising campaign in Romania.Responsibilities:- Content and social media management.- Closing barter contracts and collaborations with Romanian record companies.

Master Of Business Administration - Mba, Impact Mba In Sustainability, Innovation & Leadership

Applied Web Development, Web/Multimedia Management And Webmaster

Master'S Degree, Public Relations And Event Management

Bachelor'S Degree, Advertising And Public Relations