Ioana Oprea Email & Phone Number

Bucharest, Romania

Jackson, Wyoming, United States

Work & Travel Summer Program1. Guest Check-In and Check-Out: I managed the check-in and check-out processes for guests. This included verifying identification, processing payments, and providing information about the hotel's services and amenities. I also assisted with room assignment and accommodation preferences.2. Customer Service:I served as the first point of contact for guests, addressing their inquiries, requests, and concerns promptly and professionally. This often… Show more Work & Travel Summer Program1. Guest Check-In and Check-Out: I managed the check-in and check-out processes for guests. This included verifying identification, processing payments, and providing information about the hotel's services and amenities. I also assisted with room assignment and accommodation preferences.2. Customer Service:I served as the first point of contact for guests, addressing their inquiries, requests, and concerns promptly and professionally. This often involved providing directions, local recommendations, and solutions to any issues that arose during their stay.3. Phone and Email Communication: I managed phone and email communications, taking reservations, responding to inquiries, and providing information about room availability and pricing.4. Billing and Payments:I processed guest payments, including credit card transactions and cash handling, and ensured that bills were accurate.5. Room Assignments: I coordinated room assignments based on guest preferences and availability, ensuring a smooth check-in process.6. Record Keeping: I maintained detailed records of guest information, reservations, and room availability using hotel management software.7. Problem Resolution: I addressed and resolved issues, such as billing discrepancies, room changes, or service complaints, to ensure a positive guest experience.8. Team Collaboration: I worked closely with other hotel staff, including housekeeping and maintenance, to ensure that guest rooms were ready and in good condition.9. Concierge Services: As part of the concierge role, I provided recommendations and assistance to guests, helping them access local amenities, plan excursions, and arrange transportation. I acquired and shared knowledge about local attractions, restaurants, and events, contributing to an enhanced guest experience. Show less

Iaşi, Romania

1. Client Relationship Management: I actively engaged with a portfolio of clients, with a particular focus on French-speaking clients, building and nurturing professional relationships. This involved understanding their unique needs and addressing their concerns promptly and effectively, showcasing my strong interpersonal and communication skills.2. Document Creation and Verification: I was responsible for creating and verifying a range of HR-related documents. This demanded a keen eye… Show more 1. Client Relationship Management: I actively engaged with a portfolio of clients, with a particular focus on French-speaking clients, building and nurturing professional relationships. This involved understanding their unique needs and addressing their concerns promptly and effectively, showcasing my strong interpersonal and communication skills.2. Document Creation and Verification: I was responsible for creating and verifying a range of HR-related documents. This demanded a keen eye for detail and a high degree of accuracy in document preparation.3. Email Communication: Much of my communication with clients and team members occurred through email. I managed email correspondence efficiently, ensuring that all parties were well-informed and that communication was clear and professional.4. Collaboration with Team: Effective teamwork was pivotal in my role. I collaborated closely with my colleagues to brainstorm solutions and address challenges. This experience highlighted my ability to work collaboratively within a team and contribute to collective problem-solving.5. Efficiency and Solution-Oriented Approach: I worked diligently to streamline HR processes, improve efficiency, and develop creative solutions to challenges. My solution-oriented mindset and analytical skills were instrumental in achieving these goals. Show less

Wisconsin, United States

Work & Travel Summer Program - I had the unique opportunity to manage the smallest store among a group of three owned by my employer.1. Store Management: I was responsible for the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring that the store was well-maintained and presented attractively to customers.2. Customer Service: Providing exceptional customer service was a core part of my role. I assisted shoppers… Show more Work & Travel Summer Program - I had the unique opportunity to manage the smallest store among a group of three owned by my employer.1. Store Management: I was responsible for the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring that the store was well-maintained and presented attractively to customers.2. Customer Service: Providing exceptional customer service was a core part of my role. I assisted shoppers, answered their questions, and ensured they had a positive and personalized shopping experience.3. Cash Handling: I managed cash registers, processed sales transactions accurately, and balanced daily sales, highlighting my attention to detail and financial responsibility.4. Team Leadership: As the manager of the store, I supervised and coordinated the work of a team of one to three employees, delegating tasks, and ensuring the store was adequately staffed.5. Inventory Control: I oversaw inventory levels, restocking items to maintain optimal stock levels, demonstrating my organisational and supply management skills.6. Visual Merchandising: I played a role in visual merchandising, arranging store displays to attract customers and boost sales, showcasing my creativity.7.Problem Solving: When issues or challenges arose, I effectively addressed them, providing resolutions that maintained a smooth operation and customer satisfaction.8. Sales Targets: I worked to achieve sales targets and contribute to the overall success of the store, illustrating my results-oriented approach.9. Training and Development: I played a part in training new employees, ensuring they were familiar with store procedures and providing guidance to enhance their performance. Show less

Roman, Județ De Neamț, Roumanie

1. Project Timeline Management: I meticulously checked and correlated start and finish dates of construction projects, ensuring alignment with the project schedule. This involved constant monitoring and adjustment to keep the project on track.2. Execution Stage Oversight: I closely monitored the various execution stages of construction works, ensuring that each phase progressed according to the established plan. This required effective coordination with on-site teams and… Show more 1. Project Timeline Management: I meticulously checked and correlated start and finish dates of construction projects, ensuring alignment with the project schedule. This involved constant monitoring and adjustment to keep the project on track.2. Execution Stage Oversight: I closely monitored the various execution stages of construction works, ensuring that each phase progressed according to the established plan. This required effective coordination with on-site teams and subcontractors.3. Project Planning and Organization: I actively participated in the planning and organization of ongoing projects. This involved creating project plans, defining tasks, allocating resources, and establishing timelines to meet project objectives efficiently.4. Periodic Work Verification: Regular and systematic verification of construction works was part of my routine. This involved on-site inspections to ensure that the work completed met quality standards and aligned with project specifications.5. Report Preparation: I was responsible for preparing comprehensive reports on the status of ongoing projects. These reports provided insights into project progress, potential challenges, and proposed solutions. This communication was crucial for keeping stakeholders informed. Show less

Roman, Neamţ, Romania

1. Data Entry: I was tasked with accurately inputting various types of data into computer systems. This required a high level of attention to detail to ensure the integrity and accuracy of the data.2. Software Proficiency: I specialized in using software like WinMentor for data entry and management. Proficiency in this software allowed me to navigate, organize, and store data effectively.3. Data Verification: Ensuring the correctness and completeness of data was crucial. I… Show more 1. Data Entry: I was tasked with accurately inputting various types of data into computer systems. This required a high level of attention to detail to ensure the integrity and accuracy of the data.2. Software Proficiency: I specialized in using software like WinMentor for data entry and management. Proficiency in this software allowed me to navigate, organize, and store data effectively.3. Data Verification: Ensuring the correctness and completeness of data was crucial. I routinely reviewed and verified the entered data to identify and rectify any errors or inconsistencies.4. Data Management: I organized and maintained large datasets, optimizing data storage and retrieval for easy access and efficient data management.5. Confidentiality: Handling sensitive and confidential information was an essential aspect of my role. I maintained a high level of confidentiality and ensured that data privacy regulations were adhered to.6. Efficiency: Data entry often involved tight deadlines. I developed a strong sense of efficiency and time management to meet data processing targets consistently.7. Quality Control: I implemented quality control measures to ensure that the data met specific standards and was free from errors. Show less

Master'S Degree, Human Resources Management And Development, 9

This program provided me with a comprehensive understanding of HR management, focusing on talent acquisition, retention, and development..

Bachelor'S Degree, Business Informatics, 8,62

This interdisciplinary program allowed me to explore the dynamic intersection of Information Technology and Economics. On the IT front, I.

High School Diploma, Computer Science, 9,61

As a high school student with a strong focus on computer science, I built a solid foundation in C++ programming language. Additionally, I.