Ioana Dunca Email & Phone Number

Project Manager within Sigma Connectivity PMO team, managing different type of projects.E.g.- Program Manager for RED Cyber Security for one of Sigma's customers- ERP system implementation for the US siteAchievements:• Successful launch without disruptions for the other entity• Process Improvements : Initiated activities to enhance system security, improve documentation, and streamline training for new employees.• Operational Enhancements: Introduced improvements in the ways of working internally, benefiting all entities.• Relationship Management: Strengthened the partnership with the ERP system provider, fostering a collaborative and productive relationship.

Finland

Achievements:• Represent Nokia operator billing deployment in F2F workshops with Microsoft team after Microsoft's aqcuisition of Nokia's Mobile Phones division• Contributor at the creation of ways of working, technical documentation, templates and processes for Marketplace (Microsoft's application store for mobile devices) operator billing integration projects (which would allow end users to purchase content via phone bill)• Service readiness for Nokia Entertainment deployment: technical documentation, templates, processes and ways of working created along with training delivered to local teams • Ensured successfully continued Nokia Store operator billing deployments by managing globally all the deployments, provide the necessary support to local teams and manage the interactions between Nokia's backend team, subcontractors companies and Nokia operator facing teamCompetencies: Project Management ǀ Mobile payments ǀ Direct Carrier/Operator billing ǀ Service Improvement ǀ Service Readiness | Customer Relationship | Communication and Presentation Skills |

Finland

Achievements:• Successfully implemented billing integration projects with 165 carriers across 62 countries. During this time Nokia was the leading Application Store provider in terms of Operator connections.• Creation of new global reporting and ensure distribution of new product related info through teams globally• Identify bottle necks in the overall process and implemented new ways of working to address theseResponsabilities:• Global management of operator billing deployment activities for Nokia Ovi Store -planning, coordination and execution of the integration of carrier's billing systems to Nokia application store (allowing end users to purchase content on their mobile devices by using their phone bill).• Orchestrate the interactions between area managers, product teams, third parties and backend implementation engineers to ensure proper resource allocation, identify areas of improvements and implement new ways of working• Subcontractor management in terms of interactions with Nokia and operators' teams and ways of workingCompetencies: Project Management ǀ Mobile payments ǀ Direct Carrier/Operator billing ǀ Payment solutions ǀ Service Improvement

Cluj County, Romania

Project Management of Nokia services integrations with carriers in EMEA. Projects run accross different service integrations, such as Messaging, Maps and Application Store.•Team Manager for a remote team (locations in UK, Dubai and Romania)•Project management and communication with third parties and carriers•Provide input for creating, reviewing and enhancing documents, templates and processes for the service delivery•Member of PMO

Cluj County, Romania

Technical support for wireless synchronization solutions to operators within EMEA regionLocal team management

Cluj County, Romania

Bachelor'S Degree, Information Technology

Education record

Education record

I attended several trainings, courses and workshops focused on better communication(e.g. Communication Masterclass for leaders).