As the Program Director of a study vacation program for American students traveling to Italy and Greece, I successfully led and managed a complete and dynamic program, ensuring a seamless and enriching experience for participants. My role included:📌Budget Planning and Management: I efficiently managed the program budget to plan and organize a wide range of activities in unfamiliar cities, including restaurants, recreational and educational events, excursions, tours, and transportation.… Show more As the Program Director of a study vacation program for American students traveling to Italy and Greece, I successfully led and managed a complete and dynamic program, ensuring a seamless and enriching experience for participants. My role included:📌Budget Planning and Management: I efficiently managed the program budget to plan and organize a wide range of activities in unfamiliar cities, including restaurants, recreational and educational events, excursions, tours, and transportation. I made reservations and negotiated with venues and service providers to accommodate diverse student interests and needs.📌 Problem-Solving: I addressed and resolved issues and unexpected events, cancellations, and emergencies, ensuring smooth operations and minimizing disruptions to the student experience.📌 Team Management: I coordinated and supervised staff rotas, ensuring that all team members performed their duties effectively and maintained high standards of service.📌 Student and Parent Relations: I focused on providing exceptional service to both students and their parents, ensuring their complete safety and satisfaction throughout the program, while also serving as a counselor for students aged 13-17.📌 Cultural Sensitivity: I adapted activities and communication to meet the varied needs and preferences of a large, culturally diverse group.This experience improved my ability to work under pressure and multitask, honed my organizational and problem-solving skills, and enhanced my empathy and communication skills. I gained valuable skills in leadership, customer satisfaction, and team coordination, ensuring a safe and memorable study abroad experience for all participants. Show less

At this English school for children and adolescents, I played a pivotal role in managing operations and supporting the management team. My key responsibilities included:📌 Educational Management: I monitored student progress, developed personalized action plans, and assessed their levels through quarterly exams, ensuring effective learning outcomes.📌 Quality Control and Training: I conducted internal audits for staff and oversaw quality control, organizing ongoing training for… Show more At this English school for children and adolescents, I played a pivotal role in managing operations and supporting the management team. My key responsibilities included:📌 Educational Management: I monitored student progress, developed personalized action plans, and assessed their levels through quarterly exams, ensuring effective learning outcomes.📌 Quality Control and Training: I conducted internal audits for staff and oversaw quality control, organizing ongoing training for teachers to maintain high educational standards. Additionally, I stepped in to cover classes during teacher absences.📌 Administration and Enrollment: I handled daily administrative tasks and implemented strategies to attract new enrollments and engage parents and children. This involved open days and presentations to showcase the value of our educational approach.📌 CRM and Online Communication: I managed the company’s CRM, overseeing online communication with current and prospective clients, and improving contact and interaction management. I also handled social media, email marketing, and created graphic content for flyers and the website. I ran Meta Ads campaigns and managed leads through phone calls and follow-up emails to convert prospects into new students.📌 Quarterly Reports: I enhanced the quality of student report cards by refining their presentation to be more professional and client-focused, thereby developing strong writing and communication skills.📌 Retention and Planning: I planned and organized extracurricular activities, events, and summer and winter camps to retain existing clients and attract new ones. Show less

- Graphic Design, Flyers & Leaflets, Business Cards, Business Identity- Branding & Logo Design- Social Media Management & Content Creation- Web Design & Wordpress Development- Copywriting for websites and social media- Video Editing & product and lifestyle Photography

The British Council has been since 1934 the official British institution for the promotion of cultural relations and educational opportunities, in Italy and worldwide. It offers the opportunity in over 100 countries around the world to learn the English language and to obtain official certifications such as IELTS and Cambridge Assessment English. MY MAIN TASKS: - Assist in the preparation of exam locations by arranging various tools and materials for Cambridge & IELTS exams… Show more The British Council has been since 1934 the official British institution for the promotion of cultural relations and educational opportunities, in Italy and worldwide. It offers the opportunity in over 100 countries around the world to learn the English language and to obtain official certifications such as IELTS and Cambridge Assessment English. MY MAIN TASKS: - Assist in the preparation of exam locations by arranging various tools and materials for Cambridge & IELTS exams. - Assist a large number of candidates before the exams start, directing them to the assigned places and providing advice.- Register incoming candidates and carry out identity checks. - Inspect during the exams, dealing with questions raised by the candidates and treating any exam irregularities according to strict procedures. - Collect and collate the exam material at the end of the session according to official procedures. Show less

Kids&Us is a new concept of English school for children from 1 to 18 years of age founded in Spain, with over 400 schools worldwide, based on a differentiated and innovative methodology.

E-commerce founded in Romania, specialized in the sale of cosmetics and accessories online, in which I achieved significant results in 4 years, maximizing profits and minimizing losses, actively contributing to customer satisfaction, becoming an important figure within the team and responsible for operations in Italy.📌 Proactive customer support: Quick and professional response to requests for assistance on social media, email and phone, reducing return and refund rates.📌 Returns… Show more E-commerce founded in Romania, specialized in the sale of cosmetics and accessories online, in which I achieved significant results in 4 years, maximizing profits and minimizing losses, actively contributing to customer satisfaction, becoming an important figure within the team and responsible for operations in Italy.📌 Proactive customer support: Quick and professional response to requests for assistance on social media, email and phone, reducing return and refund rates.📌 Returns and refunds management: Optimization of return procedures, helping to minimize financial losses.📌 Meta ads moderation: Active moderation of comments on social media ads.📌 Social content development and management: Occasional creation of organic content for social media that increased engagement and conversions, improving brand visibility and image.📌 Content and product page translation: Translation of landing and product pages on Shopify in Italian, English and Romanian, improving accessibility to customers.📌 Shipping Management: Coordinate shipments and resolve delivery issues, ensuring fast turnaround times and minimizing issues with carriers.📌 Marketing Team Collaboration: Work seamlessly with the marketing team to achieve sales goals and ensure excellent customer service. Show less