Ioana Olteanu Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Onboarding frachise and platform merchants in North America, APAC and Europe
• Performing Know Your Customer (KYC) tasks, filtering of incoming documents and business requests from merchants, in order to assess their truthfulness and compliance with the company's standards
• Reporting system improvements and bugs to the developing team

• Planning product launches, luxury private and corporate events
• Establishing event concepts and design, while managing VIP client accounts
• Processing invoices, tracking payments and managing data in Salesforce
• Creating new relationships with external suppliers and event stakeholders

Old Royal Naval College, Greenwich, London

• Active and pro-active sales, conducting site visits, budget negotiation and contracting new and repeat business
• Event planning – corporate and private events for up to 400 guests
• Event operations and logistics – overseeing contracted events
• Business development – building and maintaining new and existing client relationships, networking, handling social media and designing venue promotion materials
• Diary Management

Buckingham Palace Garden Parties & Cafe

• Dealing with all the HR operations for the Buckingham Palace Garden Parties and Summer Opening Café
• Assisting with day to day operations, crowd control, staff training and cash reconciliation.

Portimão Area, Portugal

• Account Manager for 7 hotels in different areas of Algarve Coast
• Taking care of Thomas Cook guests from the start until the end of their holiday, making sure that their experience is outstanding
• Hosting large guests’ meetings, selling local excursions and creating bespoke travel journeys
• Guest complain management

Santa Cruz De Tenerife, Spain

• Account Manager of the largest hotel from the UK portfolio: Bahia Principe Tenerife

Sorento, Italy

• Account Manager for 5 hotels

London, United Kingdom

• Managing and leading a minimum team of 10 waiting staff through a variety of events to provide an excellent catering experience to the clients and their guests
• Dealing with client/customer queries during the event, provide solutions to issues that arise and make sure that the expectations of the clients are met through their event

Bachelor’S Degree, Tourism Managment With Language, First Class Honours

Activities and Societies: Part of Tourism & Romanian Society

High School Diploma (Diploma De Bacalaureat), Mathematics And Computer Science, 9,03