OPEL HELLAS employee, Field Manager Customer Care:Customer Relations, Customer Satisfaction index Management, Satisfaction Surveys, Participating to Court representing company interests, Budget analysis, Forecasting Warranty spending, Monitoring Warranty Budget in order to stay inline, Check and Authorize Warranty and Policy cases according to procedures, Develop and Monitor action plan for Dealers who have been identified as OOL spending, Meet with Customers when needed, Be responsible for Performance Metrics, Traveling within Europe when necessary.

Giving Claim Approvals, Claim Monthly Reports, Talking and Negotiating with Customers, Solving legal issues and participating to Court, Technical Assistant help to Dealerships, Field Product Reports to manufacturer, Early Warning Process reports. Customer Satisfaction Index management, Service Satisfaction Survey, Mystery Customer Survey, Customer Relations Management, Dealer Monthly Report Management, BPI and KPI analysis (productivity, efficiency, utilization),Monitoring Financial Status of Dealerships , Monitoring

Main responsibility is delivering technical courses regarding technical training for all the technicians in the market, implementing and proofreading all the technical courses, communication with the manufacturer regarding technical issues and field production remedies. TAC (technical assistance center) support for the network, campaigns and special tools issues, Traveling within Europe when necessary.

Dealing with customers, servicing body shop customers, explaining them the cost for vehicle repair, damaged vehicle estimations, organizing body shop flowchart, dealing with insurance companies and negotiating with engineers. Monitoring body shop KPIs and having them analyzed.

Supervisor in Body Repair Workshop:Having responsibility for the whole Dealership regarding Customer satisfaction, workshop supervisory, Body shop supervisory, Spare parts department supervisory, negotiating with engineers regarding vehicle damages, following monthly KPIs, and financial results

Technical Advisor In Customer Reception & Superintendent in Body Repair Workshop.Operator in Diagnostic Systems series TECH 1-TECH 2 - TECH 31-TIS -TIS 2000.