Led a team of 7 members through the successful completion of 3 projects, marking the inception of a website for an online learning program.Employed Agile methodologies to develop user stories and effectively facilitated sprint ceremonies, ensuring project alignment and timely delivery.Recognizing the challenge of team members spread across different time zones, initiated the setup of a group chat, fostering improved communication and collaboration beyond scheduled meetings.Scheduled regular independent sessions with the scrum team to generate user stories and refine product backlog. Collected and meticulously documented product requirements from stakeholders, ensuring that user stories accurately reflected these essential prerequisites.Created multiple wireframes and user stories, complete with acceptance criteria, to contribute to the development of essential features, thereby enhancing the end-user experience.

Handle installations and repairs of WI-FI and other telecommunication equipment for residential homes and small businesses as a solo technician with focus on customer satisfaction.Collaborate with cross-functional departments to address complex issues beyond my scope, reducing work hours by 15% through early issue identification and resolution.Provide training and mentorship to new hires, demonstrating leadership and commitment to team development.Continuously troubleshoot and resolve client issues efficiently, emphasizing resourcefulness and a customer-centric approach to problem-solving.Implemented feedback from management, resulting in a 20% increase in productivity and heightened safety standards

Contracted position with the local utility company. In charge of workflow for new residential projects and residential change projects.Put a new process in place to solve an issue that decreased time spent by 10% while staying aware of risksRegularly collaborated with design engineers, permitting departments and senior engineersMaintained 50-80 projects monthly and ensured each were completed on time.

Managed the generation of home mortgage refinances for 50+ customers monthly including file review and set-up as well as collaborating with multiple departments while focused on customer satisfaction. Regularly collaborated with multiple departments inside and outside the organization to make sure applications were completed within the required timeline. Spearheaded the development of new processes looking to be implemented by analyzing the results while also identifying risks