Yiannis Tsonis Email & Phone Number

London, Gb

United Kingdom

- Leading the provision of technical support at all sites within the Barnet, Enfield and Haringey Mental Health Trust.- Troubleshooting all IT equipment issues and all aspects of networking across the estate.- Managing PBX and VOIP installation and support (Vodafone Voss and Storm) and on-site services.- Successfully delivering against KPIs / SLAs and driving an improvement in processes to enhance service levels.- Providing application support for business critical systems and supporting projects through full lifecycles in accordance with industry standards and best practice- Creating daily managerial reports requested from different departments for all inbound and outbound calls.- Undertaking checks on suppliers invoices for IM&T and budgeting purposes.- Managing the installation, customisation and support for Lone workers RedAlert ID Badges as well as Bleep systems at Camlet Forensic departments.- Coordinating the design and implementation of call centres including flow paths and queued calls for BEH-MHT services.- Installing and customising services to facilitate conference calls (BT) and managing telephony requests.- Providing emergency call (2222, 3333) design, implementation and support for all sites across the Trust.- Delivering Rightfax customisation in line with requirements and all maintenance services.- Facilitating Vodafone mobile users’ SIM support including new SIMs, number assignments and account customisation.- Leading on switchboard ARC console customisation and support activities.

United Kingdom

- Undertook work for clients to provide advice and project management support for IT solutions / implementations.- Led projects from initial concept stages through to implementation, customer acceptance sign-off and final delivery.- Took ownership of project plans for the implementation of major solutions through full lifecycles in line with industry standards and best practice.- Managed project plans and scope to meet agreed milestones and targets within time and budgetary constraints.- Tracked progress against plans, led risk and change assessment as well as project assurance activities.- Ensured solution integration and user acceptance testing was carried out to the required standard.- Conducted solution reviews and demonstrations with businesses and customers as required.- Contributed to the management and development of effective business controls and processes.

Greece

- Held responsibility for demonstrating document management solutions based on Ricoh Multifunction devices and Streamline software.- Provided comprehensive responses to RFPs and RFIs received from potential clients to win new business.- Led on document management solution implementation at Aegean Airlines through a full project lifecycle.

Greece

- Demonstrated NEC high availability servers and storage systems at client sites and prepared RFPs / RFIs.- Installed high availability servers and SAN storage systems with fibre channel centres at a Greek Water Company. - Led installation of 40 NEC virtual PC clients and NEC servers / storage solutions at Peugeot distributor in Greece.- Facilitated delivery of a high availability solution 99,999% (Rack, Servers, Storage, UPS) at First Data Greece.- Held responsibility for maintaining Tetra Radio base stations and Motorola MTM 5000 series mobile devices at Eleftherios Venizelos Airport, Greek Metropolitan Police and Greek Fire and Rescue Services.- Directed installation of 30 digital IP based surveillance cameras at Tatoi Tennis Club. - Installed 25 digital cameras and access control security systems at Korinthos Power S.A. which was a combined cycle power production plant fueled with natural gas.

Greece

Greece

Greece

Greece

European Mba In Information Systems

Diploma In Computer Engineering

Certificate Of Studies