As the IT Manager at KASTERVO, I lead the creation, management, and monitoring of secure networks and systems. I drive business development through innovative product and technology research, ensure compliance with industry standards, manage vendor relationships and project timelines, and strategically plan and execute the annual IT budget to support company growth and technological advancement.Responsibilities:◻ Designing, managing, and monitoring secure networks and systems.◻ Leading business development efforts and overseeing the research and development of new products and technologies.◻ Implementing and enforcing compliance policies and procedures.◻ Managing relationships with vendors and suppliers, as well as ensuring project timelines are met.◻ Conducting annual IT budget planning and execution.Achievements:✔ Implemented a robust billing system that automated invoicing, significantly improving cash flow.✔ Led successful PCI-DSS compliance efforts, ensuring adherence to industry standards.✔ Engineered a secure, high-availability cloud infrastructure that enhanced client availability, consistently meeting SLA targets and optimizing profitability.

As a Senior Systems Administrator at CORE Innovation Center, I ensure the reliability, security, and availability of critical infrastructure supporting office operations and development teams focused on Machine Learning, Front-End, and Back-End Development.Responsibilities:◽Design and implement comprehensive site reliability engineering (SRE) strategies.◽Enhance and maintain a Zero Trust Network Architecture, ensuring scalable and secure connectivity.◽Automate system deployments using Infrastructure as Code (IaC) tools like Ansible, YAML, and Bash.◽Deploy and manage cloud-native applications, including Talos Linux, Kubernetes, MinIO, and Harbor.◽Create and maintain comprehensive documentation for SRE procedures and system inventory.◽Collaborate with the Director of Engineering and development teams to align SRE practices with organizational goals of efficiency and reliability.Achievements:✔️ Redesigned the company’s networking stack within two months, implementing a micro-segmentation approach that significantly enhanced security and scalability by the third month.✔️ Developed detailed infrastructure documentation, covering VLAN configurations, switch port mappings, servers, and network topology.✔️ Established a centralized knowledge base for SRE and IT procedures, improving accessibility and team efficiency.✔️ Deployed a change tracking system and introduced task management prioritization practices, enhancing workflow transparency and productivity.

As a Senior Information Technology Engineer, my mission is to fortify, innovate, and oversee vital business infrastructure while delivering top-tier consulting services to clients. I navigate complex GNU/Linux and Windows environments daily, deploying proprietary firewalls, advanced backup solutions, cutting-edge cloud services, monitoring tools, and automation software to ensure seamless and secure operations.Responsibilities:◻ Design and implement infrastructure solutions including Network Architecture, Server Clusters, Virtualization, Storage, Authentication and Authorization Systems, Disaster Recovery and Backup.◻ Lead new infrastructure deployments from the design phase through to implementation.◻ Implement security features such as VLANs, Security Groups, Enumerated Access, Multi-Factor Authentication, and Central Logging.◻ Provide Level 3+ support for client issues.◻ Manage the ticketing system workflow and organize the internal documentation database.◻ Provide consulting services to clients, offering expert advice on infrastructure design, security, and best practices.Achievements:✔ Developed a standardized single sign-on and endpoint deployment solution, resulting in seamless user on-boarding and a 40% reduction in end-user support tickets.✔ Created a comprehensive documentation database with client procedures and how-to articles, establishing a single point of truth for all IBase.Tech engineers.✔ Configured a robust ticketing system for centrally managing client requests, significantly increasing client satisfaction.

- Managed Active Directory, Group Policies, Automatic Software Deployment, EDRs.- Conducted regular visits to client premises to troubleshoot issues and work on new requests.- Assist senior engineers with various tasks and projects.- Conducted regular maintenance and support for client systems.- On-boarded new users, including endpoint configuration and software installation.

During my internship, I maintained and troubleshooted computer systems, installed operating systems, resolved hardware and software issues, and monitored servers. I managed data backups, ensured systems were updated, upgraded hardware, used Help Desk ticketing systems, and operated monitoring tools like Lansweeper and Nagios XI. I also ensured remote employee VPN access and managed hardware inventory.Responsibilities:◻ Maintaining and troubleshooting computer systems.◻ Installing and configuring operating systems.◻ Diagnosing and resolving hardware-related issues.◻ Diagnosing and resolving software-related issues.◻ Monitoring servers to ensure optimal performance.◻ Managing data backup processes.◻ Ensuring all machines are updated with the latest software and security patches.◻ Upgrading hardware components on legacy systems.◻ Utilizing Help Desk ticketing systems for issue tracking and resolution.◻ Operating system monitoring tools, including Lansweeper and Nagios XI.◻ Ensuring remote employees have seamless access via VPN services.◻ Managing hardware inventory and testing used equipment for functionality.Achievements:✔ Streamlined the computer stock and hardware inventory system, enhancing equipment accessibility and significantly improving response times.