WelcomeHUB, Bucharest, RomaniaMay 2023 – Present• Developed and implemented a cultural integration plan for Asian employees in Romania.• Created WelcomeHUB, the first company in Romania dedicated to integration services for Asian employees.• Facilitated quick accommodation and productivity for new employees through comprehensive cultural understanding.

• Urgan Logistic offers couriers rent services to delivery companies like Bolt, Tazz, Mega Image. • Managed a team of over 150 couriers (Romanian or Asian) that worked for the major food delivery companies in Romania. • Recruited, onboarded, and trained the couriers, setting and monitoring KPIs to ensure high performance.• Analyzed daily, weekly and monthly the operational metrics which helped me further in making various decisions related to the team’s performance or to the existing processes and procedures. I proposed improvements based in analytical data. • Evaluated couriers’ performance, provided feedback, and identified areas for improvement. My team became the top-performing partner fleet on BOLT FOOD platform in Bucharest.• Streamlined processes, significantly improved customer relationships, resulting in higher retention rates.• Maintained cash flow amidst rapid company expansion and increased expenses.• Implemented a clear plan for handling adverse weather conditions, reducing issues by 50%.• Increased revenues by over 50%, reduced costs by 30% within few months.• Increased monthly UTR (no of delivery orders/hour) from 1.10 to over 1.5 within 6 months at Chop Chop (this KPI performed much better than other competitors).• Coordinated the due dilligence process in the M&A process the company was involved in.

• Created strategic social media campaigns.• Expanded the client base and enhanced the customer satisfaction.• Increased Facebook followers by 10% and acquired significant new clients weekly.• Improved internal communication by implementing Microsoft Teams and NPS survey. among the company’s customers.

• Vola.ro is the leading Online Travel Agency in Romania with a high no of interactions on social media.• Managed social media interactions on all channels, including on chat and email.• Provided support to the customers for their needs related to their bookings (flight check-in, adding luggage or seats on the booking, making changes).• Handled complex requirements like cancellations at the airport, flight schedule changes operated by the airlines.• Improved customer satisfaction, visible in the company’s Google reviews score.

• Led and managed the call center operations for 2 of the big Online Travel Agencies in Romania (Vola.ro and Aerotravel). • I was involved from the beginning of setting up the project (setting up the call center infrastructure, onboarding people, training with Vola.ro and Aerotravel, training my teams, setting KPIs, setting quality assurance processes)• Managed a team of +10 members who worked in evening and night shifts and who’s role was to pickup the calls from the customers, solve their needs (very complex and diverse for the travel industry), answer to emails and chats. We managed over 30.000 calls/month. • Developed tools for activity monitoring and designed a bonus system to enhance performance.• Achieved significant success in the Help Autism project as a Project Coordinator, surpassing annual targets by 200%.